Receptionist - Outpatient Services

Dartford and Gravesham NHS Trust; Dartford; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Dartford and Gravesham NHS Trust is seeking a Band 2 Receptionist for Main Outpatients, delivering friendly patient-centered service in a busy clinic environment.

You will be the first point of contact, greeting patients, verifying demographics, and supporting clinic administration and notes management with colleagues across sites, ensuring smooth running of appointments and high standards of care.

Qualifications

• Good level of education including English and Maths.
• NVQ level 2 in relevant area.
• Strong interpersonal and communication skills.

Responsibilities

• Welcomes patients and verifies demographics.
• Performs reception and discharge duties in clinics.
• Maintains health records and clinic administration for named clinician.
• Handles enquiries and referrals to clinic nurses as needed.
• Ensures clinic resources and notes are prepared and available.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Education

NVQ Level 2

Tools

MS Office

Job description

This role is not eligible for visa sponsorship. Applicants must already hold the right to work in the UK independently, with a visa or immigration status that allows them to fulfil the full duration and type of contract offered. The Trust is unable to provide visa sponsorship for this position.

Are you a receptionist who is passionate about providing excellent customer service to patients/carers/relatives in an extremely busy and fast paced environment.

An exciting opportunity has arisen for a Band 2 Receptionist to work in Main Outpatients. You will be working with colleagues and other health care personnel within the team who are qualified and unqualified to ensure smooth running of clinics and the delivery of all appropriate forms of patient care according to outpatient clinic standard and Trust policies, procedures and guidelines. You will need to liaise with medical staff, clinicians, health records staff and other departments as appropriate, in order to provide an excellent standard of care and customer service

Main duties of the job

The successful candidate will work in Main Outpatients.

We are looking for you to apply if you are a motivated receptionist, with knowledge and experience in an acute or primary care setting. You will have excellent interpersonal, IT and communication skills with the ability to organise, manage and plan your workload effectively. You will need to be dedicated and passionate in your role working with patients/ carers/ relatives including those who may have specific needs such as mentally and /or physically impaired, young children, the elderly, the very ill, non-English speaking or hearing or visually impaired.

You will need to be energetic and dedicated in working, As The post holder will be responsible for designated clinics, including the preparation and storage of notes, the reception and discharge of patients, without supervision or direction

About us

We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you'll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we've achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.

We are dedicated to using our Continuous Quality Improvement (CQI) approach as our shared organisation model of change to enhance our services and ensure excellence in patient care.

If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.

Job responsibilities

Clinical responsibilities:

Reports any accidents or incidents to the Team Leader and knows what actions to take in emergency situations.

Welcoming patients in a courteous manner, checking and confirming their Demographics.

Assists in maintaining a safe environment for patients, visitors and other staff, as required by the Health and Safety at Work Act.

Undertakes other duties as directed, such as cleaning, storing and checking of equipment and the tidying of non-clinical and storage areas.

Works across Outpatients clinics on all Trust sites as required to deliver the service.

Helping patients/carers/relatives in their enquiries or dealing with complaints, referring them to a clinic nurse or Sister if unable to resolve or appropriate.

Managerial responsibilities:

Acts as a designated receptionist, responsible for all aspects of clinic administration for their named clinician.

Ensures all case notes are available and prepared, prior to the commencement of the clinic

Ensures, post consultation that patients are booked out, follow-up appointments are made and arrangements for transport

Reconciles the clinic at the end of the session, taking appropriate action on patients who did not attend (DNAs) or cancelled their appointments.

Ensures safe custody of health records at all times, whilst they are in the clinics or in transit to another area.

Ensures that health records are tracked to the correct location using the PAS system.

Assist with ensuring that all necessary material resources are available for clinic sessions.

Uses all resources appropriately and is aware of the consequences of not doing so.

Maintains standards of performance for the department, reporting any actual or potential shortfalls, to the Team Leader.

Assists in the implementation of National, Trust and Local policies.

Please see attached job description for further information.

Person Specification

Education and Training

• Good level of general education including English and Maths.
• NVQ level 2

Knowledge and Skills

• Knowledge of admin. processes
• Confident in the use of Microsoft Office programmes including Word, Excel and Outlook
• Able to work on own initiative or as part of a team
• Able to prioritise own workload
• Excellent interpersonal skills
• Excellent communication skills both verbal and written.
• Excellent organisational skills

Experience

• Experience working in a customer focussed environment
• Previous NHS Clerical experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

New Appointment's and Outpatient Reception Manager

£26,618 a yearper annum inclusive of allowances