Outpatients Receptionist — Busy Clinic Champion

Dartford and Gravesham NHS Trust; Dartford; On-site; GBP 24,000 - 29,000; Full time

Job summary

The Dartford and Gravesham NHS Trust is seeking a Band 2 Receptionist for Main Outpatients, delivering friendly patient-centered service in a busy clinic environment.

You will be the first point of contact, greeting patients, verifying demographics, and supporting clinic administration and notes management with colleagues across sites, ensuring smooth running of appointments and high standards of care.

Qualifications

• Good level of education including English and Maths.
• NVQ level 2 in relevant area.
• Strong interpersonal and communication skills.

Responsibilities

• Welcomes patients and verifies demographics.
• Performs reception and discharge duties in clinics.
• Maintains health records and clinic administration for named clinician.
• Handles enquiries and referrals to clinic nurses as needed.
• Ensures clinic resources and notes are prepared and available.

Skills

Customer service

Communication skills

Organisational skills

Teamwork

Education

NVQ Level 2

Tools

MS Office

Job description

The Dartford and Gravesham NHS Trust is seeking a Band 2 Receptionist for Main Outpatients, delivering friendly patient-centered service in a busy clinic environment.

You will be the first point of contact, greeting patients, verifying demographics, and supporting clinic administration and notes management with colleagues across sites, ensuring smooth running of appointments and high standards of care.