Outpatients Clinic Receptionist & Admin Support

NHS Jobs; Grantham; On-site; GBP 19,000 - 21,000; Full time

Job summary

Grantham Outpatients NHS Trust is seeking a Receptionist - Band 1 to support front desk operations. You will check in patients attending clinics, assist with car parking and Blue Badge registration, and direct patients to the correct areas.

You will update patient details in Trust systems, perform clinic cash up, provide administrative support to clinics, liaise with patients and clinicians, and participate in mandatory training to maintain safe, efficient clinic operations.

Responsibilities

• Checking in Patients: To check in patients attending clinics and ensure they are directed to the correct area. To support with car parking and Blue Badge registration, where required.
• Updating Patient Details: To update patient details on Trust systems, where required, to ensure information is accurate and up to date.
• Clinic Cash Up / Outcoming: To complete clinic e-outcoming (cash up) in line with agreed SOPs, to ensure clinic activity is recorded correctly and so any required actions (e.g. letter production and follow up bookings) can be followed up by the Patient Service Hub.
• Administrative Support to Clinics: To hand out patient questionnaires, if required. To support with locating and chasing missing patient notes to avoid delays to clinic flow, if required. To request porters when required to support patient access to clinics, when required. To circulate clinic lists to relevant teams in line with clinic requirements. To raise any issues that may impact clinic running to the relevant supervisor or clinic coordinator for escalation support. To follow Trust processes and procedures to maintain safe, efficient and consistent clinic operations.
• Liaison with Others: To liaise with patients (or their representatives) and clinicians in clinic settings. To liaise with other Trust administrative staff (e.g. Patient Service Hub; Care Group administrative staff) when required, either in a face-to-face capacity, or via other communication channels (e.g. Microsoft Teams).
• Training and Development: To attend training relevant to the post and the Trusts mandatory training.

Job description

Grantham Outpatients NHS Trust is seeking a Receptionist - Band 1 to support front desk operations. You will check in patients attending clinics, assist with car parking and Blue Badge registration, and direct patients to the correct areas.

You will update patient details in Trust systems, perform clinic cash up, provide administrative support to clinics, liaise with patients and clinicians, and participate in mandatory training to maintain safe, efficient clinic operations.