Outpatient Booking & Scheduling Officer

Sfh Tr; Greater London; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

King's Mill Hospital is recruiting an Outpatient Booking Officer to join our busy outpatient services team. You will be the linchpin of scheduling, ensuring accurate bookings, timely document dispatch, and smooth patient flow in a fast-paced NHS environment.

You'll work closely with BSU and consultants, maximise clinic slots, and maintain up-to-date mandatory training to deliver high-quality care. A good standard of education and NHS experience are essential.

Qualifications

• Experience in outpatient services and booking processes.
• Extensive knowledge of Medway and NHS in general.
• Customer care experience.

Responsibilities

• Booking and cancelling outpatient clinic appointments.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
• Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
• Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways

Skills

Outpatient booking knowledge

Communication with stakeholders

Team player

Work under pressure

Prioritisation

Time management

Willingness to learn

18 weeks pathway knowledge

NHS knowledge

ECDL

Education

Good standard of education

Evidence of personal development

Job description

King's Mill Hospital is recruiting an Outpatient Booking Officer to join our busy outpatient services team. You will be the linchpin of scheduling, ensuring accurate bookings, timely document dispatch, and smooth patient flow in a fast-paced NHS environment.

You'll work closely with BSU and consultants, maximise clinic slots, and maintain up-to-date mandatory training to deliver high-quality care. A good standard of education and NHS experience are essential.