Outpatient Booking Officer

Forest Hospitals Nhs Foundation Trust; Sutton-in-Ashfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

King's Mill Hospital is excited to announce an opening for an Outpatient Booking Officer within Forest Hospitals NHS Foundation Trust. You will be central to scheduling outpatient services, ensuring smooth patient journeys and timely communications.

This busy NHS environment rewards attention to detail and excellent customer service. Join our award-winning Trust, serving Mansfield and surrounding areas, where compassionate care is at the heart of every shift and teamwork keeps clinics running

Responsibilities

• Booking and cancelling outpatient clinic appointments efficiently and effectively.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
• Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
• Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways

Job description

• Booking and cancelling outpatient clinic appointments efficiently and effectively.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
• Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
• Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways

King's Mill Hospital is thrilled to announce an incredible opening for an Outpatient Booking Officer to join our dynamic team.

In this role, you'll be the linchpin of our outpatient services, ensuring smooth and efficient scheduling for our patients. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire. We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation. We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as 'outstanding' for care and our King's Mill Hospital as the only 'outstanding' NHS-run hospital in the East Midlands. Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here