Outpatient Booking Officer

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 21,000 - 25,000; Full time

Job summary

King's Mill Hospital, part of Sherwood Forest Hospitals NHS Foundation Trust, is seeking an Outpatient Booking Officer to coordinate appointments and patient flow with a strong focus on service quality and patient experience.

The role involves booking and cancelling clinics, managing documents, and supporting discharge-related scheduling while working closely with consultants to optimise clinic capacity.

Qualifications

• Experience in outpatient scheduling and patient administration.

Responsibilities

• Booking and cancelling outpatient clinic appointments efficiently.
• Monitoring timely sending of documents to patients and ensuring documentation is received.
• Facilitating appointments for patients discharged from wards.
• Maximising clinic slot utilisation to support patient care.
• Collaborating with clinicians to ensure timely bookings.
• Maintaining training to ensure high-quality service delivery.
• Registering referrals in Careflow and managing RTT pathways.

Job description

Join Our Team at King's Mill Hospital!

Are you a master of organisation with a keen eye for detail? Are you ready for an exciting opportunity to make a meaningful impact in healthcare? Look no further! King's Mill Hospital is thrilled to announce an incredible opening for an Outpatient Booking Officer to join our dynamic team.

In this role, you'll be the linchpin of our outpatient services, ensuring smooth and efficient scheduling for our patients. If you're passionate about providing top-notch customer service and thrive in a fast-paced environment, we want to hear from you!

• Booking and cancelling outpatient clinic appointments efficiently and effectively.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating closely with the BSU and esteemed consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure the highest quality of service delivery.
• Offering support to the team whenever necessary, fostering a collaborative and positive work environment.
• Registering ASI dummy referrals on Care flow, paying particular attention to RTT pathways

To understand the role in more detail, please refer to the attached job description and person specification.

We are an award-winning NHS Foundation Trust working alongside health and social care colleagues across the county to provide acute and community healthcare services to more than 420,000 people across Mansfield, Ashfield, Newark and Sherwood, and parts of Derbyshire and Lincolnshire.

We put the patient at the heart of everything that we do and it is our aim to make sure that every patient is treated as we would want a member of our own family to be treated. At the same time, we expect our staff to be caring, kind and courteous to each other and to look out for each other. We believe that we are truly a clinically-led organisation.

We are proud that our Trust colleagues have voted us the best acute Trust to work for in the East Midlands for seven years running in the National NHS Staff Survey, while the Care Quality Commission has rated our Trust as ‘outstanding’ for care and our King’s Mill Hospital as the only ‘outstanding’ NHS-run hospital in the East Midlands.

Role

Not all of our roles are eligible for visa sponsorship. To find out which roles are eligible, please refer to the shortage occupation list found here:

Skilled Worker visa: eligible healthcare and education jobs - GOV.UK

Home Office guidance has changed as of 9th April. Anyone that requires switching visa type may not be eligible for sponsorship even if the role is on the shortage occupation list.

For further details / informal visits contact: Name: Amy Scrimshaw Job title: Outpatient Booking Support Officer Email address: [e-mail] Telephone number: 07353159564