Outpatient Booking Specialist – Patient Access & Scheduling

Sherwood Forest Hospitals NHS Foundation Trust; Sutton-in-Ashfield; On-site; GBP 21,000 - 26,000; Full time

Job summary

Sherwood Forest Hospitals NHS Foundation Trust is recruiting an Outpatient Booking Officer to join King's Mill Hospital. You will coordinate clinic appointments, handle cancellations and ensure efficient scheduling to support patient care.

In this NHS role, you will liaise with clinical teams, maintain accurate documentation, and help deliver timely information to patients while upholding excellent customer service in a fast-paced environment.

Responsibilities

• Booking and cancelling outpatient clinic appointments efficiently.
• Monitoring the timely sending of essential documents to patients and ensuring correct documentation is received.
• Facilitating appointments for patients discharged from IPT's ward discharges and ICR's.
• Maximising the utilisation of all clinic slots to ensure the best possible patient care.
• Collaborating with the BSU and consultants to ensure patients are booked in a timely manner.
• Regularly updating and maintaining mandatory training to ensure high-quality service delivery.

Job description

Sherwood Forest Hospitals NHS Foundation Trust is recruiting an Outpatient Booking Officer to join King's Mill Hospital. You will coordinate clinic appointments, handle cancellations and ensure efficient scheduling to support patient care.

In this NHS role, you will liaise with clinical teams, maintain accurate documentation, and help deliver timely information to patients while upholding excellent customer service in a fast-paced environment.