Outpatient Booking & Admin Coordinator

Somerset NHS Foundation Trust; Yeovil; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development

Blue Light Card

Job summary

Somerset NHS Foundation Trust is seeking a Booking Officer to provide efficient administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital. The role includes reception support for Outpatients, handling calls, and coordinating patient information using multiple hospital systems.

The post requires flexible, responsive admin skills with experience in referrals, outpatient appointments, and escalation where needed.

Qualifications

• 5 GCSEs or equivalent qualifications including English Language Grade A - C.
• NVQ level 3 in Business Administration or Customer Service or equivalent qualifications or relevant experience.
• Proven experience of providing customer focussed service.
• Proficient IT skills including keyboard skills and experience of Microsoft packages.

Responsibilities

• Provide efficient administrative and booking services for Yeovil District Hospital, Musgrove Park Hospital and wider staff.
• Provide reception support to Outpatients as required.
• Receive and action telephone messages and coordinate with team members.
• Gather and coordinate patient information to enable timely access.
• Process referrals and arrange outpatient appointments.
• Participate in team and Trust meetings as requested.

Skills

Customer service

Administrative experience

IT skills

Microsoft Office

Education

GCSE English (A-C)

NVQ level 3 in Business Administration or Customer Service

Job description

Somerset NHS Foundation Trust is seeking a Booking Officer to provide efficient administrative and booking duties for Yeovil District Hospital and Musgrove Park Hospital. The role includes reception support for Outpatients, handling calls, and coordinating patient information using multiple hospital systems.

The post requires flexible, responsive admin skills with experience in referrals, outpatient appointments, and escalation where needed.