Outpatient Booking & Scheduling Lead

University Hospitals Coventry and Warwickshire NHS Trust; Coventry; On-site; GBP 32,000 - 39,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager to lead outpatient booking services and teams, ensuring timely patient access and adherence to policies. You will drive performance, develop processes and manage pathways across designated specialties.

The role requires strong leadership, stakeholder engagement and a focus on patient experience, with interviews planned mid-November 2026 and a closing date 6 November 2026.

Qualifications

• Managerial experience in an administration environment.
• Experience in a customer facing role.
• Experience managing booking or patient administration teams.
• Experience monitoring operational performance indicators.

Responsibilities

• Lead the day-to-day management of booking teams and associated administrative functions.
• Ensure appointments are booked in accordance with Trust access policies and clinical prioritisation requirements.
• Monitor booking backlogs, work queues and waiting lists to ensure timely patient access.
• Support effective utilisation of clinic capacity through proactive management of available appointments.
• Ensure cancelled appointments are rebooked within agreed timescales.
• Oversee the management of appointment outcomes and pathway progression.

Skills

Management skills

Communication

Analytical skills

Planning & organisation

Education

Degree or equivalent experience

ECDL or equivalent

ILM Introductory Management certificate

Tools

EPR systems

Booking systems

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking a Scheduling and Booking Administration Manager to lead outpatient booking services and teams, ensuring timely patient access and adherence to policies. You will drive performance, develop processes and manage pathways across designated specialties.

The role requires strong leadership, stakeholder engagement and a focus on patient experience, with interviews planned mid-November 2026 and a closing date 6 November 2026.