Booking Administrator

University Hospitals Coventry and Warwickshire; Coventry; On-site; GBP 21,000 - 24,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is recruiting three full-time Booking Administrators to provide administrative, booking and customer service support for outpatient services, ensuring efficient access in line with national standards.

The post holder will coordinate appointments, keep patient records accurate, communicate with patients and clinical teams, and support the rollout of new booking procedures while supervising Band 2 staff and driving continuous improvement in

Qualifications

• Experience in administrative support within healthcare settings preferred.
• Experience coordinating outpatient appointments and managing bookings.
• Strong communication skills and patient-focused approach.

Responsibilities

• Coordinate outpatient appointments and bookings to ensure efficient access.
• Maintain accurate patient records and documentation.
• Support the rollout and ongoing administration of standardised booking procedures.
• Communicate effectively with patients, clinical teams and internal stakeholders.
• Supervise Band 2 booking support staff and monitor day-to-day workload.

Skills

Administrative work

Booking systems

Customer service

Communication

Team supervision

Job description

We are looking to recruit 3 WTE Booking Administrators to provide comprehensive administrative, booking and customer service support to facilitate efficient access to outpatient services in accordance with Trust, departmental and national standards., The post holder will facilitate coordinating appointments, maintaining accurate patient records, communicating effectively with patients and clinical teams and supporting the effective utilisation of clinic capacity. The post holder will support the implementation of new and revised booking processes. As these processes become established, the role will evolve to focus on the ongoing administration, monitoring, maintenance and continuous improvement of standardised booking procedures, supporting consistent delivery and sustainable operational performance across the Trust. The role also involves supervision of the day-to-day workload of Band 2 booking support staff.

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

Pathway To Excellence - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.