Outpatients Booking & Reception Administrator

Transformation Unit; Chelmsford; Híbrido; GBP 23 000 - 28 000; Tempo integral

Resumo da oferta

Mid and South Essex NHS Foundation Trust is seeking a Booking & Reception Administrator for the Outpatients department. You will be the first point of contact for patients, handling enquiries, greeting patients, booking appointments and maintaining accurate records to ensure a smooth patient experience.

The role includes 37.5 hours per week (alternating 8am-4pm and 9am-5pm; some weekend rota coverage). Salary is £25,760 per annum pro rata for part-time, with no sponsorship available.

Qualificações

• Good educational standard of at least 2 GCSEs in Maths, English or Equivalent.
• Experience with EPR, e-RS and PAS.
• Experience in a customer/patient focused environment.

Responsabilidades

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Work in the call centre speaking to patients about appointments, changes, and cancellations.
• Ensure messages are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Conhecimentos

Customer service

Communication

Organisation

Formação académica

GCSEs including Maths & English

Descrição da oferta de emprego

Mid and South Essex NHS Foundation Trust is seeking a Booking & Reception Administrator for the Outpatients department. You will be the first point of contact for patients, handling enquiries, greeting patients, booking appointments and maintaining accurate records to ensure a smooth patient experience.

The role includes 37.5 hours per week (alternating 8am-4pm and 9am-5pm; some weekend rota coverage). Salary is £25,760 per annum pro rata for part-time, with no sponsorship available.