Outpatients Receptionist/Booking Clerk

Transformation Unit; Chelmsford; Hybride; GBP 23 000 - 28 000; Plein temps

Résumé du poste

Mid and South Essex NHS Foundation Trust is seeking a Booking & Reception Administrator for the Outpatients department. You will be the first point of contact for patients, handling enquiries, greeting patients, booking appointments and maintaining accurate records to ensure a smooth patient experience.

The role includes 37.5 hours per week (alternating 8am-4pm and 9am-5pm; some weekend rota coverage). Salary is £25,760 per annum pro rata for part-time, with no sponsorship available.

Qualifications

• Good educational standard of at least 2 GCSEs in Maths, English or Equivalent.
• Experience with EPR, e-RS and PAS.
• Experience in a customer/patient focused environment.

Responsabilités

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Work in the call centre speaking to patients about appointments, changes, and cancellations.
• Ensure messages are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Connaissances

Customer service

Communication

Organisation

Formation

GCSEs including Maths & English

Description du poste

Main area Outpatients Grade Band 3 Contract Permanent Hours

• Full time
• Part time

37.5 hours per week (8am-4pm / 9am-5pm alternating weeks with some weekend cover required on a rota basis) Job ref 390-B&P-BR-2967

Employer Mid and South Essex NHS Foundation Trust Employer type NHS Site Broomfield Town Chelmsford Salary £25,760 Per Annum (Pro Rata for Part Time) Salary period Yearly Closing 03/11/2026 23:59

Band 3

Mid and South Essex NHS Foundation Trust is the onlyacute hospital provider in the Mid and South Essex Integrated Care System (ICS), which is a system of health and care partners working together for our local population.

Within Mid and South Essex there are 149 GP practices, operating from over 200 sites, forming 27 Primary Care Networks and one Ambulance Trust. There are also three main community and mental health service providers who work together through a community collaborative.

We collaborate with other valuable partners, including three Healthwatch organisations, nine voluntary and community sector organisations and three top tier local authorities, with seven district, borough and city councils, as well as our local universities.

Job overview

Join Our Team as a Booking & Reception Administrator!

Are you highly organised, friendly, and passionate about delivering excellent patient care? We’re looking for a proactive and detail-oriented individual to join our dynamic Booking and Reception Team.

In this varied and vital role, you’ll be the first point of contact for patients, providing essential clerical and administrative support. From handling telephone enquiries and greeting patients at reception, to booking and managing appointments, you’ll play a key part in ensuring a smooth and positive patient experience.

If you thrive in a busy environment, enjoy working as part of a team, and take pride in maintaining high standards of accuracy and professionalism, we’d love to hear from you.

No Sponsorship is available for this role.

Main duties of the job

Welcome patients to the outpatient areas.

Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.

Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.

Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.

Deal with patient complaints / challenging conversations when necessary.

Working for our organisation

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Detailed job description and main responsibilities

Are you looking for an exciting Outpatients Receptionist role using your unique qualities, then we want to hear from you.

For full details about this varied and rewarding role, please see attached job description.

Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.

Unfortunately, there is no Visa Sponsorship available for this role. Whilst we are able to employ candidates on a graduate Visa, we are unable to offer sponsorship once the graduate visa expires.

Person specification

Qualifications

• Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent

Knowlwdge and Experience

• Good understanding of EPR, e-RS and PAS
• Understanding of the 18-week RTT legislation
• Experience working in a customer/patient focused environment
• NHS Experience

Please be aware as per the new Immigration guidelines we cannot sponsor candidates with a salary (full time or pro Rata) under the current minimum threshold. Please note, the selection processes at Mid and South Essex NHS Foundation Trust are in place to ensure we recruit candidates with the right skills and values, please be advised that the use of AI in applications are monitored. We remain vigilant against candidates who misuse these tools to generate an application that doesn’t accurately reflect their skills, and you will be required to declare on your application if AI has been used before submitting your application.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.