Weekend Outpatients Booking & Reception Specialist

Southend University Hospital NHS Trust; Chelmsford; On-site; GBP 21,000 - 24,000; Part time

Job summary

Southend University Hospital NHS Trust is seeking an organised Booking & Reception Administrator to join the Outpatients team on weekends. You will greet patients, answer calls, book and update appointments, and ensure accurate data entry in our systems.

This role is ideal for someone who thrives in busy environments, enjoys teamwork, and takes pride in patient care and professionalism while maintaining high standards of accuracy.

Responsibilities

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure all information entered onto computer systems is accurate and up-to-date.
• Working in the call centre, speaking to patients about appointments, changing, moving and cancelling where required.
• Ensure messages, whether in person, by telephone or email, are passed on to appropriate staff in a timely manner.
• Deal with patient complaints / challenging conversations when necessary.

Job description

Southend University Hospital NHS Trust is seeking an organised Booking & Reception Administrator to join the Outpatients team on weekends. You will greet patients, answer calls, book and update appointments, and ensure accurate data entry in our systems.

This role is ideal for someone who thrives in busy environments, enjoys teamwork, and takes pride in patient care and professionalism while maintaining high standards of accuracy.