NHS Patient Access & Booking Administrator

VerseOne Group; Chelmsford; Sur place; GBP 23 000 - 28 000; Temps partiel

Résumé du poste

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking a Booking & Reception Administrator for the outpatient team. The role is part-time (15 hours per week) with 8am-4pm shifts across Saturday and Sunday, supporting patient bookings and reception duties.

You will be the first point of contact, providing essential clerical support, maintaining accurate records, and coordinating with clinical staff to ensure a smooth patient experience.

Qualifications

• Good educational standard of at least 2 GCSE’s, in Maths, English or Equivalent.
• Good understanding of EPR, e-RS and PAS.
• Understanding of the 18-week RTT legislation.
• Experience working in a customer/patient focused environment.
• NHS Experience.

Responsabilités

• Welcome patients to the outpatient areas.
• Check information with the patient and ensure data accuracy on computer systems.
• Work in the call centre handling appointments, changes and cancellations.
• Ensure messages are passed to staff in a timely manner (in person, phone, email).
• Deal with patient complaints / challenging conversations when necessary.

Connaissances

Customer service

Communication

Data accuracy

Formation

2 GCSEs (Maths/English)

Outils

EPR

e-RS

PAS

Description du poste

Mid and South Essex NHS Foundation Trust in Chelmsford is seeking a Booking & Reception Administrator for the outpatient team. The role is part-time (15 hours per week) with 8am-4pm shifts across Saturday and Sunday, supporting patient bookings and reception duties.

You will be the first point of contact, providing essential clerical support, maintaining accurate records, and coordinating with clinical staff to ensure a smooth patient experience.