Outpatient Appointments & Waiting List Coordinator

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 21,000 - 32,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an administrative support role within the outpatient department. You will be responsible for booking outpatient appointments, managing cancellations and rebookings, and maintaining the waiting list with a small team.

Experience with NHS e-referrals and related systems would be advantageous. The post requires meticulous record-keeping, adherence to capacity planning, and effective communication across multiple channels.

Qualifications

• Experience in outpatient admin or waiting list management is desirable.
• Experience with NHS e-referral system is advantageous.
• Excellent communication and organisational skills are essential.

Responsibilities

• Book outpatient appointments and manage waiting list within policy.
• Validate and update the Outpatient Waiting List.
• Manage clinic changes for Trauma and Orthopaedics – cancel and reschedule clinics.
• Process Advice and Guidance and accept/reject e-referrals.
• Interpret reports to schedule appointments accurately and in line with capacity.
• Maintain patient records on the patient administration system to data quality standards.
• Apply RTT knowledge to ensure pathways are followed.
• Act as a point of contact for enquiries across channels.
• Keep departmental documentation up to date; report exceptional circumstances.
• Support learning and development opportunities within the team.

Skills

Admin experience

NHS experience

IT literacy

Strong communication

Education

GCSEs or equivalent

Tools

NHS E-referral system

PowerChart

Patient administration system

Job description

University Hospitals Coventry and Warwickshire NHS Trust is seeking an administrative support role within the outpatient department. You will be responsible for booking outpatient appointments, managing cancellations and rebookings, and maintaining the waiting list with a small team.

Experience with NHS e-referrals and related systems would be advantageous. The post requires meticulous record-keeping, adherence to capacity planning, and effective communication across multiple channels.