Outpatient Booking & Call Hub Clerk

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 23,000 - 28,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking an Outpatient and Telephone Hub Clerk to support the Centralised Booking Centre. The role focuses on delivering high-quality patient administration, booking efficiency and frontline patient contact within an NHS environment.

The post involves handling outpatient activities, updating PAS records, and coordinating with clinics to ensure timely appointments. Band 2 provides NHS pay and opportunities for professional development.

Qualifications

• Conversant with administrative practice.
• Previous office experience.
• Working in a team.
• Maintaining confidentiality.
• Microsoft Excel and PAS familiarity.

Responsibilities

• Provide an effective and efficient booking service.
• Be the first point of contact for patient calls.
• Contribute to an efficient Outpatients team.
• Provide OPD appointment service for existing patients.
• Deal with patient queries and ensure calls are routed correctly.
• Maintain accurate data in the PAS system and manage clinic templates.

Skills

Excellent communication

Interpersonal skills

Time management

Excel

Microsoft Office

Organisation

Tools

PAS

EDMS

Choose and Book System

Job description

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking an Outpatient and Telephone Hub Clerk to support the Centralised Booking Centre. The role focuses on delivering high-quality patient administration, booking efficiency and frontline patient contact within an NHS environment.

The post involves handling outpatient activities, updating PAS records, and coordinating with clinics to ensure timely appointments. Band 2 provides NHS pay and opportunities for professional development.