Clerical Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Professional development

Work-life balance policies

NHS employee benefits

Job summary

Sheffield Teaching Hospitals NHS Foundation Trust is seeking exceptional individuals to join the Patient Booking Hub, supporting referrals and outpatient appointment bookings across multiple sites within the Trust.

You will need outstanding interpersonal and telephone skills, professional communication with patients and colleagues, and a good aptitude for using a variety of IT systems to deliver a high quality, streamlined booking service and improved patient experience.

Qualifications

• Excellent interpersonal skills and professional communication with patients and Trust colleagues.
• Good organisational skills and a proactive approach to administration.

Responsibilities

• Provide an easy and positive experience for patients who need an appointment.
• Reduce the incidence/occurrence of/number of missed appointments and patients not attending
• Provide an effective and standardised booking process
• Adopting of new digital technologies
• Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Skills

Interpersonal skills

Organisation skills

Telephone communication

IT systems aptitude

Job description

The Patients’ Booking Hub opened in December 2018 and manages referrals and outpatient appointment bookings for selected specialities across the Trust.

Outpatients, as a service, is the ‘front door’ for the vast majority of our patients. Services are delivered in around 100 different locations of varying sizes, scales and complexity, providing care to patients across many pathways both in hospital settings and also in the Community.

Whilst we all do our very best to make the experience of appointment booking and attendance as positive as possible, we know that in a huge organisation like ours we can always do more to make the process easier and more effective not just for patients but also for everyone who is delivering outpatient services.

We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience – and those looking to develop and progress in the NHS. You will need to be a confident and professional communicator with patients and Trust colleagues by telephone and have and good aptitude for using a variety of IT systems.

We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Outpatients is a brilliant place to work.

As part of the Patient Booking Team, you will support the key aims of the Hub which are to:

• Provide an easy and positive experience for patients who need an appointment.
• Reduce the incidence/occurrence of/number of missed appointments and patients not attending
• Provide an effective and standardised booking process
• Adopting of new digital technologies
• Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Patient Booking Hub has been created to combine existing best practice from around the Trust into a single ‘STH Way’ that provides a consistent high quality patient experience. It will provide increased support, learning and career development opportunities for Administrative and Clerical staff within a new and high quality working environment.

It works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients. The Patients’ Booking Hub is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.

For further details / informal visits contact: Name: Fran Pawley Job title: Project Manager - Patient Booking Hub Email address: [e-mail] Telephone number: 0114 22 65737

For informal enquiries about the role please contact Fran Pawley at Fran.pawley.nhs.net