OPD Booking Specialist (Flexible Working)

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a proactive Booking Clerk to support the Central Booking Team. You will handle OPD appointments, coordinate with clinical staff and ensure smooth patient referrals from referral to outpatient attendance.

The role requires strong communication, attention to detail, and the ability to work within NHS procedures, offering stable hours and a supportive team in a leading heart and chest hospital.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to prioritise effectively.
• Reliable and maintains high standards.
• Adaptable to change.
• Sensitive and caring demeanor.
• Works well on own initiative.
• Excellent organisational and time management skills.
• Strong problem-solving abilities.

Responsibilities

• Provide an effective and efficient booking service.
• Be the first point of contact for patient calls.
• Liaise with PAs to ensure efficient outpatient capacity.
• Take and route patient queries to the appropriate person.
• Support key function of clinic template management.
• Maintain patient confidentiality and data quality.

Skills

Communication skills

Interpersonal skills

Prioritisation

Reliability

Adaptability

Initiative

Organisation

Problem solving

Tools

Microsoft Word

Job description

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking a proactive Booking Clerk to support the Central Booking Team. You will handle OPD appointments, coordinate with clinical staff and ensure smooth patient referrals from referral to outpatient attendance.

The role requires strong communication, attention to detail, and the ability to work within NHS procedures, offering stable hours and a supportive team in a leading heart and chest hospital.