NHS Administrative Assistant — Flexible Hours & Impact

Liverpool Heart and Chest Hospital NHS Foundation Trust; Liverpool; On-site; GBP 26,000 - 27,000; Full time

Job summary

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking an Administrative Assistant to deliver clerical support across services. You will handle enquiries, schedule appointments, and maintain patient records using PAS and EMIS Web, supporting a multidisciplinary team.

The role requires strong organisation, communication, and accuracy. Working hours are 37.5 per week with shifts including weekends/bank holidays, based in Liverpool.

Qualifications

• Minimum 5-GCSEs or equivalent including English and Maths.
• Full UK driving licence with access to vehicle.
• Typewriting or word processing qualification.
• Experience in admin roles within NHS or healthcare settings.
• Experience dealing with the general public.
• Experience of RTT and KPI processes.

Responsibilities

• Provide comprehensive administrative booking and scheduling for Knowsley Community Services.
• Provide clerical and administrative support to multidisciplinary team.
• Process referrals and schedule appointments in line with KPI and RTT targets.
• Maintain confidentiality and handle patient data in line with Data Protection Act.
• Handle calls, messages and coordinate with clinical teams to ensure continuity of care.
• Register and update patient demographics on PAS and EMIS Web.

Skills

Interpersonal skills

Organisational skills

Typing skills

Confidentiality handling

Work under pressure

Attention to detail

Prioritisation

Teamworking

Education

GCSEs or equivalent

Driving licence

Typing/word processing qualification

Tools

Microsoft Word

Microsoft Excel

PAS usage

EMIS Web

Job description

Liverpool Heart and Chest Hospital NHS Foundation Trust is seeking an Administrative Assistant to deliver clerical support across services. You will handle enquiries, schedule appointments, and maintain patient records using PAS and EMIS Web, supporting a multidisciplinary team.

The role requires strong organisation, communication, and accuracy. Working hours are 37.5 per week with shifts including weekends/bank holidays, based in Liverpool.