Call Handler

East Cheshire; Macclesfield; On-site; GBP 18,000 - 24,000; Full time

Job summary

East Cheshire NHS Trust is seeking an enthusiastic administrative assistant to join our multidisciplinary team. The role focuses on high-quality call handling for the Outpatient Booking Centre and clerical support to the booking team, with shifts arranged on a flexible, bank basis.

This bank role offers flexibility with no guaranteed hours, supporting efficient clinic capacity and patient experience. We are committed to inclusive recruitment and equal opportunities for all applicants.

Qualifications

• Previous administrative experience is required.
• Experience of working in a hospital environment is desirable.
• Strong organisational and communication skills are essential.
• Ability to prioritise tasks and meet deadlines.

Responsibilities

• Provide high-quality call handling within the Outpatient Booking Centre.
• Handle clerical tasks and bookings, amending appointments as needed.
• Explain appointment details and ensure patients receive timely information.

Skills

Customer service

Teamwork

Organisational skills

Attention to detail

Communication

Telephone manner

Education

GCSE level

NVQ level 2

ECDL

Job description

It is all about the people at East Cheshire NHS Trust. We have a real sense of community, and our values are truly embedded into everything we do, ensuring we are a great and inclusive place to work. You will be supported, developed and empowered throughout your career with us. Come and join us, where you can play your part in helping us deliver outstanding care and improving the health of all the people we serve.

Job overview

We have a great opportunity for an enthusiastic, highly motivated and flexible administrative assistant to join our friendly multidisciplinary team at East Cheshire NHS Trust.

Working as part of a flexible & hard working team, the post holder will provide call handling and clerical support to the booking team .

This position is offered on a Bank basis which is 'as and when' required with no guaranteed hours, however it does offer you increased flexibility by selecting shifts to work around your lifestyle.

Due to the terms of a Bank contract, we are unable to meet the criteria for Skilled Worker sponsorship for visa purposes.

Main duties of the job

The post holder will provide a high-quality call handling service within the Outpatient Booking Centre, responding to patient enquiries, booking and amending appointments, and confirming attendance at upcoming clinics. The role will support the effective utilisation of clinic capacity, reduce DNA rates, and ensure patients receive timely information regarding their outpatient appointments, contributing to improved patient experience and waiting list recovery objectives.

For Graduate visa holders; it is important to note that you must have a minimum of 12 months before this expires at the start of your employment for training and operational reasons.

Working for our organisation

We are committed to providing the best quality integrated care to our patients. To achieve this aim we need highly motivated staff who are united by common values and behaviours.

We believe our workforce is our greatest asset and we actively support our staff to develop their capabilities to the full, with a variety of learning and development opportunities.

Whether you are just starting out in your career or are looking to use your skills and experience in a new role, East Cheshire NHS Trust is the right employer for you. We look forward to you joining us so that we can bring out your best.

Detailed job description and main responsibilities

As part of making your application we encourage you to review the Trusts Careers webpage Careers :: East Cheshire NHS Trust for more information about working for East Cheshire NHS Trust.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).

We understand that some applicants may choose to use artificial intelligence (AI) tools to assist in preparing their application. While this is not discouraged, it is essential to personalise this information, particularly your supporting information section as these tools cannot fully grasp the context or requirements of the job you’re applying for. We kindly remind candidates that all submissions must be truthful and accurately reflect your own experiences and suitability for this role. Personal integrity and authenticity are central to our recruitment process and being a member of East Cheshire NHS Trust.

If you have not heard from us within 3 weeks of the advert closing date, regretfully you should assume that your application has been unsuccessful.

We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). In order to facilitate applications from all members of the community the Trust is able to offer services including Braille Applications and Interpreting Services.

The Trust may close any advertised post before the stated closing date.

Qualifications

• Educated to GCSE level
• Educated to NVQ level 2
• ECDL (European Computer Driving Licence)

Knowledge and Skills

• Awareness of current NHS priorities and targets
• Understanding of confidentiality and the Data Protection Act 1998
• Knowledge of NHS computer systems
• Awareness of NHS policies
• Flexibility
• Be able to work within a team environment
• Ability to work to deadlines and prioritise tasks
• Ability to liaise with other departments and agencies
• Attention to detail is paramount

Experience

• Previous administrative experience
• Experience of working in a hospital environment

Specifc Job Requirement

• Team player
• Reliable
• Good communication and interpersonal skills

Further Information

• Please provide any additional relevant information to support your application. Please note that this is a non-scoring question.

Other Role Requirements

• Please refer to the job description and person specification for further details regarding the role requirements