Outpatient Booking & Call Centre Associate (Bank)

East Cheshire NHS Trust; Macclesfield; On-site; GBP 18,000 - 21,000; Full time

Job summary

East Cheshire NHS Trust is seeking an enthusiastic administrative assistant to join our multidisciplinary team. The role provides call handling and clerical support to the booking team, with flexible shifts on a bank basis.

Applicants should have good communication, be reliable and able to work within a busy hospital environment, with experience in administration and NHS systems preferred.

Qualifications

• Educated to GCSE level or equivalent.
• NVQ Level 2 qualification.
• ECDL (European Computer Driving Licence) or equivalent IT competency.

Responsibilities

• Provide a high-quality call handling service within the Outpatient Booking Centre.
• Book and amend appointments and confirm attendance for upcoming clinics.
• Offer clerical support to the booking team to ensure efficient workflow.
• Contribute to reduced DNA rates and improved patient experience by timely information.

Skills

Call handling

Clerical skills

Team player

Attention to detail

Communication skills

Education

GCSE level

NVQ Level 2

ECDL

Job description

East Cheshire NHS Trust is seeking an enthusiastic administrative assistant to join our multidisciplinary team. The role provides call handling and clerical support to the booking team, with flexible shifts on a bank basis.

Applicants should have good communication, be reliable and able to work within a busy hospital environment, with experience in administration and NHS systems preferred.