Outpatient Appointments Scheduler & Admin Support

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 8,000 - 10,000; Part time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is inviting applications for an Outpatient Scheduling Assistant to support the Outpatient Appointments Service. The role requires Monday to Saturday availability and excellent admin, communication, and Microsoft Office skills.

You will be part of a busy contact centre handling referrals, booking and rescheduling appointments, and answering queries from patients and staff across multiple sites, based in Sunderland.

Qualifications

• GCSE English Language C/4 or above, or equivalent vocational experience
• Knowledge of Meditech
• Experience of reception / telephone duties
• Experience of clerical / admin work using IT skills
• Experience of using Microsoft Office packages e.g. Word, PowerPoint, Excel, Access, Outlook

Responsibilities

• To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures

Skills

Reception duties

Telephone duties

Customer service

IT skills

MS Office

Interpersonal skills

Organisational skills

Prioritising workload

Problem solving

Flexible approach

Meditech PAS

Meditech

Education

GCSE English (C/4 or above) or equivalent

Tools

Meditech PAS

Microsoft Office

Job description

South Tyneside and Sunderland NHS Foundation Trust is inviting applications for an Outpatient Scheduling Assistant to support the Outpatient Appointments Service. The role requires Monday to Saturday availability and excellent admin, communication, and Microsoft Office skills.

You will be part of a busy contact centre handling referrals, booking and rescheduling appointments, and answering queries from patients and staff across multiple sites, based in Sunderland.