Outpatient Scheduling Assistant

South Tyneside and Sunderland NHS Foundation Trust; Sunderland; On-site; GBP 8,000 - 10,000; Part time

Job summary

South Tyneside and Sunderland NHS Foundation Trust is inviting applications for an Outpatient Scheduling Assistant to support the Outpatient Appointments Service. The role requires Monday to Saturday availability and excellent admin, communication, and Microsoft Office skills.

You will be part of a busy contact centre handling referrals, booking and rescheduling appointments, and answering queries from patients and staff across multiple sites, based in Sunderland.

Qualifications

• GCSE English Language C/4 or above, or equivalent vocational experience
• Knowledge of Meditech
• Experience of reception / telephone duties
• Experience of clerical / admin work using IT skills
• Experience of using Microsoft Office packages e.g. Word, PowerPoint, Excel, Access, Outlook

Responsibilities

• To enter patient referrals, arrange new and review outpatient appointments, and to register patient attendances adhering to agreed procedures

Skills

Reception duties

Telephone duties

Customer service

IT skills

MS Office

Interpersonal skills

Organisational skills

Prioritising workload

Problem solving

Flexible approach

Meditech PAS

Meditech

Education

GCSE English (C/4 or above) or equivalent

Tools

Meditech PAS

Microsoft Office

Job description

South Tyneside and Sunderland NHS Foundation Trust

Outpatient Scheduling Assistant

The closing date is 19 November 2026

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information

We have an exciting opportunity for a customer / patient focused individual to join our fantastic Outpatient Appointments Service Department.

The Post is for 18.75 hours a week (other part-time hours may be available, please discuss at interview) with the ideal candidate able to work between Monday Saturday.

The Post will challenge your skills and allow you to progress and professionally develop in a friendly and supportive team.

You must have good all‑round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.

Main duties of the job

Member of the Outpatient Appointments Service Contact Centre, primary role will be answer incoming calls, resolve queries from patients, general and dental practice staff and STSFT staff in friendly, courteous and professional manner. Deal with appointment and referral queries and help wider Team with scheduling tasks, including booking and rescheduling of appointments.

Weare responsible for scheduling outpatient services across multiple Trust sites in South Tyneside and Sunderland. Main office is Sunderland RoyalHospital but opportunities to work on various other sites receptions.

Must have good all round admin skills, excellent communication skills with customer service experience and be computer literatewith working knowledge of MS Office.

Experienceof prioritising patients using waiting list will be beneficial.

Must have attention to detail and ability to prioritise incoming work. Strong emphasis on customer service and good interpersonal skills.

To play essential role within Team, helping maintain standards andimprove service for benefit of patients and clinical teams. Willing to adapt to change and learn new skills, having goodknowledge of office procedures, together with organisational and communicationsskills, delivering high quality admin services and customer care.

Join us to work with some of the bestpeople in the NHS, thriving in a Trust united in its values, purpose andcommitment to our patients and drive for continual innovation and improvement.

About us

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for us. We also provide access to high quality education, training, career progression and support. Flexible working is supported via our Flexible Working Policy.

The Trust employs around 8,746 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Care Co-ordinator to help staff with childcare arrangements.If you use AI,and it poses a risk to the integrity of your individual recruitment process, wemay withdraw your application at any stage of the process.

Job responsibilities

To enter patient referrals, arrange new and review outpatient appointments, and toregister patient attendances adhering to agreed procedures.

PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Person Specification

Qualifications

• GCSE English Language C / 4 or above, or equivalent vocational experience which provides a working knowledge of: customer service environment and clerical duties.
• Knowledge of Meditech.

Experience

• Experience of reception / telephone duties.
• Working with the public in a customer focused / service environment.
• Experience of clerical / admin work using IT skills.
• Experience of using Microsoft Office packages e.g. Word, Powerpoint, Excel, Access, Outlook.

Physical Skills

Skills and Knowledge

• Effective Interpersonal / communication skills.
• Effective organisational skills.
• Able to work in busy office environment.
• Ability to prioritise workload.
• Ability to work independently or as part of a team.
• Ability to use initiative to problem solve.
• Flexible approach.
• Use of Meditech PAS, NHS e-Referral system.

Employer name

South Tyneside and Sunderland NHS Foundation Trust