Outpatient Appointments Advisor | Patient Scheduling & Support

Spire Healthcare Group; City of Edinburgh; Vor Ort; GBP 21.000 - 27.000; Vollzeit

Benefits dieser Stelle

35 days annual leave

Pension scheme

Spire for you

Wellness screening

Private medical insurance

Life assurance

Zusammenfassung

Spire Murrayfield Hospital Edinburgh is seeking an Outpatients Appointment Adviser to join the outpatient appointments team on a permanent, full-time basis. You will handle scheduling by telephone, confirm by email or letter, and send reminders to patients.

You will liaise with patients, insurers, NHS, consultants and primary care practitioners, record information accurately on IT systems, and maintain GDPR-compliant confidentiality.

Qualifikationen

• Excellent customer service skills and telephone skills.
• Strong IT skills.
• Excellent interpersonal and verbal and written communication skills.
• A team player with a can-do attitude.
• Previous healthcare experience would be advantageous.

Aufgaben

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text.
• Proactively investigating and resolving enquiries.
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners).
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets.
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data.

Kenntnisse

Customer service

Telephone skills

Interpersonal communication

Written communication

Teamwork

IT skills

Tools

IT systems

Jobbeschreibung

Spire Murrayfield Hospital Edinburgh is seeking an Outpatients Appointment Adviser to join the outpatient appointments team on a permanent, full-time basis. You will handle scheduling by telephone, confirm by email or letter, and send reminders to patients.

You will liaise with patients, insurers, NHS, consultants and primary care practitioners, record information accurately on IT systems, and maintain GDPR-compliant confidentiality.