Outpatient Scheduling Specialist

The Methodist Church in Britain; Cardiff; On-site; GBP 21,000 - 29,000; Full time

Job summary

Velindre University NHS Trust is seeking an Outpatient Appointment Coordinator to join the Outpatient Service Appointment Booking Team. You will handle booking, processing and scheduling for new, follow-up and pre-treatment appointments, including related blood tests and sending information to patients.

The role involves significant telephone work, often with minimal supervision, and requires familiarity with NHS Wales patient administration systems and data protection standards.

Qualifications

• Educated to at least HNC, HND or diploma level.
• Good knowledge of outpatient pathways and activity classification gained through experience.
• Advanced keyboard skills.

Responsibilities

• Book, process and schedule new, follow-up and pre-treatment outpatient appointments.
• Schedule blood tests and other tests in line with clinical request.
• Agree appointment dates and times with patients by telephone.
• Send appointment letters, test request forms and information booklets promptly.
• Ensure bookings follow clinical instruction and are placed in the correct slots.
• Check patients receive correct details on where, when and how to attend.
• Handle telephone calls about appointments, complaints and concerns with empathy and confidentiality.
• Monitor outpatient activity to ensure it is managed accurately and timely.
• Manage own time and workload, adapting plans as priorities change.
• Work with clinical and administrative teams to support the patient pathway.

Skills

Prioritisation

Organisational skills

Verbal and written communication

Teamwork

Initiative

Flexibility

Education

HNC/HND or diploma

Tools

NHS Wales PAS

Job description

Velindre University NHS Trust is seeking an Outpatient Appointment Coordinator to join the Outpatient Service Appointment Booking Team. You will handle booking, processing and scheduling for new, follow-up and pre-treatment appointments, including related blood tests and sending information to patients.

The role involves significant telephone work, often with minimal supervision, and requires familiarity with NHS Wales patient administration systems and data protection standards.