Outpatient Admissions & Booking Specialist

Spire Healthcare Group; Brentwood; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

35 days annual leave

Pension and retirement options

Spire for you rewards

DBS clearance

Private medical insurance

Life assurance

Job summary

Spire Healthcare in Brentwood, Essex, is seeking a Patient Contact Centre Advisor within the Admissions Team to provide a smooth patient customer service experience. You will manage bookings for outpatients, maintain clinic diaries, and handle referral letters and related documentation.

Induction training will be held for two weeks (9am to 5pm). Shifts run 8am to 6pm Monday to Friday with occasional Saturday shifts, supporting consultant and nurse led clinics in a busy hospital setting.

Qualifications

• Must have strong literacy and numeracy skills.
• Track record in delivering results in an office/customer service role.
• Experience handling high call volumes in a fast-paced environment.
• High level PC literacy; comfortable using multiple systems.
• Excellent communication and interpersonal skills.
• Able to work effectively as part of a team; good organisational skills.

Responsibilities

• Provide and maintain an efficient bookings system for all outpatients using a computerised system (SAP).
• Manage the telephone lines effectively and promptly.
• Maintain an efficient diary for all outpatient clinics (consultant and nurse led) including making, changing, and cancelling appointments.
• Process patient referral letters and related documentation; confirm details with patients/consultants and secretaries.
• Process patient appointment letters and related documentation; confirm details with patients/consultants and secretaries.
• Respond to enquiries from patients, the public and consultants in a timely, courteous manner via telephone or letter.

Skills

Literacy & numeracy

Customer service experience

High call volumes

PC literacy

Interpersonal skills

Teamwork

Work under pressure

Tools

SAP

Job description

Spire Healthcare in Brentwood, Essex, is seeking a Patient Contact Centre Advisor within the Admissions Team to provide a smooth patient customer service experience. You will manage bookings for outpatients, maintain clinic diaries, and handle referral letters and related documentation.

Induction training will be held for two weeks (9am to 5pm). Shifts run 8am to 6pm Monday to Friday with occasional Saturday shifts, supporting consultant and nurse led clinics in a busy hospital setting.