Administrator/ Co-ordinator

Spire Healthcare Group; City of Edinburgh; Presencial; GBP 21.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

35 days annual leave

Pension scheme

Spire for you

Wellness screening

Private medical insurance

Life assurance

Descripción de la vacante

Spire Murrayfield Hospital Edinburgh is seeking an Outpatients Appointment Adviser to join the outpatient appointments team on a permanent, full-time basis. You will handle scheduling by telephone, confirm by email or letter, and send reminders to patients.

You will liaise with patients, insurers, NHS, consultants and primary care practitioners, record information accurately on IT systems, and maintain GDPR-compliant confidentiality.

Formación

• Excellent customer service skills and telephone skills.
• Strong IT skills.
• Excellent interpersonal and verbal and written communication skills.
• A team player with a can-do attitude.
• Previous healthcare experience would be advantageous.

Responsabilidades

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text.
• Proactively investigating and resolving enquiries.
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners).
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets.
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data.

Conocimientos

Customer service

Telephone skills

Interpersonal communication

Written communication

Teamwork

IT skills

Herramientas

IT systems

Descripción del empleo

Outpatient Appointments Adviser Spire Murrayfield Hospital Edinburgh Full time Permanent

Spire Murrayfield Hospital is looking to recruit an experienced individual to join their outpatient appointments team as an Outpatients Appointment Adviser, on a permanent basis.

Duties and responsibilities

• Scheduling outpatient appointments by telephone, for patients and to confirm by telephone, email or letter and appointment reminders by text
• Proactively investigating and resolving enquiries
• Liaising with a diverse range of stakeholders (e.g. patients, insurers, NHS, consultants, primary care practitioners)
• Accurately recording all required information for appointments on IT systems, databases or spreadsheets
• Maintaining confidentiality in line with GDPR and policies when processing stakeholder data (e.g. patient, consultant, staff etc.

Who we're looking for

• - Excellent customer service skills and telephone skills
• - Strong IT skills
• - You must also have excellent interpersonal and verbal and written communication skills
• - A team player with a can-do attitude
• - Previous Healthcare experience would be advantageous

Benefits

• - 35 days annual leave inclusive of bank holidays
• - Employer and employee contributory pension with flexible retirement options
• - 'Spire for you' reward platform - discount and cashback for over 1000 retailers
• - Free Bupa wellness screening
• - Private medical insurance
• - Life assurance

We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes but is not limited to:

We commit to our employees well-being through work life balance, on-going development, support and reward.

Spire Healthcare is a leading independent hospital group in the United Kingdom and the largest in terms of revenue.

From 39 hospitals and 8 clinics across England, Wales and Scotland, Spire Healthcare provides diagnostics, inpatient, day case and outpatient care. For us, it's more than just treating patients; it's about looking after people.

Closing date: In order to streamline our recruitment process, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.