Clinic Receptionist and Administration Officer

University Hospitals of Derby and Burton NHS Foundation Trust; Ilkeston; On-site; GBP 114,000 - 151,000; Part time

Benefits offered by this job

Development opportunities

Free onsite parking

Job summary

University Hospitals of Derby and Burton NHS Foundation Trust is seeking a Clinic Receptionist and Administration Officer to provide outpatient administration and main reception support at the Ilkeston site. The role involves 7am–7pm weekend shifts, data entry on Lorenzo, SystmOne and PAS, and close collaboration with multidisciplinary teams to ensure timely patient care.

Good communication and confidentiality are essential.

Qualifications

• Experience in outpatient/administration environment.
• Strong data recording and documentation skills.
• Ability to work 7am–7pm on Saturdays and Sundays on a roster.
• Excellent communication within multidisciplinary teams.

Responsibilities

• Provide comprehensive outpatient administration and main reception services.
• Record data using Lorenzo, SystmOne and PAS.
• Prepare case notes and ensure data is coded for retrieval.
• Arrange follow-up appointments and generate correspondence for the Trust data collection.
• Handle cash processing and incoming mail as part of reception duties.

Skills

Reception duties

Data entry

Customer service

Confidentiality

Tools

Lorenzo

SystmOne

PAS

Job description

Clinic Receptionist and Administration Officer

Company:

Company: University Hospitals of Derby and Burton NHS Foundation Trust

A Vacancy at University Hospitals of Derby and Burton NHS Foundation Trust.

To provide a comprehensive Outpatient Administration and Main Reception service to the Ilkeston site. This will be to support University Hospitals of Derby and Burton and Derbyshire Community Health Services.

To provide a 7-day rostered service to the Community Diagnostic Centre which will include MRI, CT, Ultrasound and Point Of Care Testing.

To provide administrative support to the Health Records Department.

This involves working closely and communicating effectively with a Multidisciplinary teams using initiative, tact, and diplomacy.

We have an opportunity for 12 hour post working Saturdays and Sundays on Am and PM roster . This will be a 7am to 7pm service.

Flexibility will paramount to this role and for the right candidates we can offer full day shifts or split shifts.

You will be joining an already established team who have patient care and outcomes at the heart of everything they do.

We offer an excellent working package and free on site parking.

This role will require the successful candidate to occasionally work across our local community sites.

Work on own initiative to ensure the work allocated to the post holder is organised to ensure all deadlines are met, and standards are maintained.

To record data, using Lorenzo, SystmOne and the room booking software.

To record and update case note folder location details on the case note tracking system.

To prepare the contents of case notes in accordance with the case note maintenance policy and prepare items for scanning onto the Patient Administration System (PAS) ensuring information is coded in order to ensure that data can be identified and retrieved as and when required.

Provide a courteous and efficient reception service to all Patients attending the hospital, observing confidentiality, overcoming barriers of language and disability etc.

Make follow up appointments for outpatients using the PAS system, generating letters, and completing Outpatients Outcomes and Clinical Coding outcomes on the database as required for the Trust Data collection purposes.

Ensure the 18-week RTT (referral to treatment) end date is captured on PAS system so that the Trust meets the Government targets.

To provide a friendly, helpful, and professional reception service, duties to include cash handling and banking, receipt and distribution of incoming mail, franking and posting.

Closing date of applications: 1 November 2026

Date of interview: 11 November 2026

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, including both professional and leadership development
• On-going support through every step of the way from recruitment to when you join our team and beyond.
• A variety of other staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes

Key Facts about our Trust:

• We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.

UHDB is committed to fair and transparent recruitment. We welcome authentic applications that reflect your own skills, experience and motivations for the role. While we understand that candidates may use AI tools for grammar, formatting or accessibility purposes, applications that appear to be substantially AI‑generated may be subject to additional review. If this applies to your submission, we will let you know and may ask for clarification. Please ensure your application accurately represents your experience and is written in your own words.

Please note this position is not eligible for sponsorship. Applicants must be able to demonstrate an existing and ongoing right to work in the UK for the duration of the contract without sponsorship from the Trust.

Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).

University Hospitals of Derby and Burton NHS Foundation Trust

£113,565 - £150,569 per annum. Plus on call Supplement

University Hospitals of Derby and Burton NHS Foundation Trust

University Hospitals of Derby and Burton NHS Foundation Trust