Outbound Telesales Coordinator

Churchill Services; Great Notley; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Ownership of company shares

33 days holiday

Sick pay

Parental leave support

Life assurance

GP access 24/7

Wellbeing programs

Volunteer days

Employee discounts

Training & development

Diversity & Inclusion

Recognition rewards

Job summary

Churchill Services is seeking an Outbound Telesales Coordinator to join our Business Development team in the UK. The role focuses on proactive outbound calling to generate new business, build strong relationships, and drive qualified leads.

You will set appointments, manage CRM records, and work toward defined targets within a supportive sales environment. The position offers opportunities for progression, comprehensive training, and a collaborative culture.

Qualifications

• Experience making high-volume outbound calls to generate leads.
• Ability to build relationships and understand customer needs.
• Comfortable working toward clear call and sales targets.

Responsibilities

• Make outbound calls to prospective and existing customers to generate leads.
• Identify new sales opportunities and qualify opportunities.
• Arrange appointments and follow up on sales opportunities.
• Maintain accurate customer records in the CRM system.
• Work towards agreed call, lead generation and sales targets.
• Coordinate with the wider sales team to maximise opportunities.

Skills

Outbound calls

Lead generation

CRM usage

Communication skills

Target-driven

Organization

Tools

CRM software

MS Office

Job description

Location: Braintree, Essex

Salary: £28,000 per annum + commission

We’re looking for an enthusiastic, driven and organised Outbound Telesales Coordinator to come and join our growing Business Development team, working for one of the largest UK Facilities Management companies.

You’ll play a key role in generating new business and developing relationships with prospective customers through proactive outbound calling. This is a great opportunity for someone who enjoys speaking to people, is confident on the phone and thrives in a target-driven environment.

As an Outbound Telesales Coordinator, you will:

• Make outbound calls to prospective and existing customers, building strong relationships and understanding their needs.
• Identify new sales opportunities and generate qualified leads, providing a professional and positive customer experience at every interaction.
• Arrange appointments and follow up on sales opportunities.
• Maintain accurate and up-to-date customer records on our CRM system.
• Work towards agreed call, lead generation and sales targets.
• Coordinate closely with the wider sales team to maximise opportunities.

As an Outbound Telesales Coordinator, you will have the following expertise and attributes:

• Confident, friendly and professional on the telephone.
• Comfortable making a high volume of outbound calls.
• Persuasive without being pushy, with excellent communication skills.
• Motivated by targets and achieving results.
• Organised, reliable and able to manage follow-ups effectively.
• A good listener who can quickly understand customer requirements.
• Comfortable using CRM systems and basic computer applications.
• Positive, resilient and able to handle objections professionally.

What’s in it for you?

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We’re committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Please note: Security clearance (DBS) is required for this role