Telesales Manager

Global 4 Communications Ltd; Horsham; Hybrid; GBP 52,000 - 70,000; Full time

Benefits offered by this job

Broadband/utility discount

33 days holiday

Pension scheme

Eye care vouchers

Friday fridge

Company lunches

Refer A Friend scheme

Charity leave

Job summary

Global 4 Communications Ltd in Horsham is seeking an experienced Telesales Manager to head up the Business Development Executive division and drive growth across the sales team.

You will recruit, develop and manage BDEs, set targets with the Head of New Business Sales, coach the team, and deliver high-quality service to prospective clients.

This role combines strategic leadership with hands-on coaching, offering a competitive package and flexible working options in a dynamic UK business.

Qualifications

• Minimum 2 years’ experience leading a team of outbound calling agents.
• Excellent communication skills within team and on the phone.
• Confident in training including MANTC methodology.
• Ability to motivate using own initiative.
• Self-motivated and hardworking with a track record of meeting targets.
• Experience in selecting suitable candidates to minimise churn.

Responsibilities

• Develop existing and new BDEs via development plans and coaching.
• Act as player-manager, lead by example with carved-out calling times.
• Provide high-level professional service to prospective clients on the phone.
• Interview and hire new BDEs to support growth.
• Track individual and team performance and report to Head of New Business Sales.
• Conduct monthly one-to-one meetings with BDEs.
• Introduce incentives to exceed targets and boost activity.
• Manage and develop a team of successful sales professionals.

Skills

Team leadership

Communication

Training & coaching

Motivation & drive

Target achievement

Interviewing & hiring

Job description

Telesales Manager

Salary: Negotiable basic salary with a package OTE of £52,000-£70,000 including bonuses.

Hours: 8:30 – 17:30, Monday to Friday

Location: Horsham, West Sussex - Flexible Working Options Available

Who are we?

Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, IT services, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 support a wide range of clients employing between one employee and thousands!

Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individuals to support this growth.

Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations!

What are we looking for?

This is a fantastic opportunity for an experienced Telesales Manager to join a growing company. This role will head up our Business Development Executive (BDE) Division, with the view of expanding the team.

The sole focus of our BDEs is to generate new opportunities for the sales team to go out and talk about Global 4 and its service wrap, winning new logos along the way.

The successful candidate will be expected to develop our existing BDEs; as well as recruiting new personnel to grow the team significantly whilst meeting targets set by the Head of New Business Sales. You will work closely with the rest of the sales team, providing and receiving feedback on leads distributed.

In addition to the above, we are looking for someone who will be equally passionate about our growth goals and support us to build out a successful telesales function.

What will you be doing?

• To develop existing and any new BDEs via development plans, call listening & general support.
• Acting as a player-manager, showing the team how it’s done with carved out calling times either in the team or in a one-on-one setting, and leading from the front.
• To provide a high-level professional service to all prospective clients when on the phone.
• Responsible for interviewing and hiring new BDEs to support the growth of the team.
• Keeping track of both individual and team performance, reporting back to the Head of New Business Sales.
• Performing a monthly One-to-one with all BDEs in the team.
• Introducing and managing incentives to promote additional activity and exceed targets.
• Overall management and development of a team of successful sales individuals

What do we need from you?

• Must have a minimum of 2 years’ experience of leading a team of outbound calling agents.
• Excellent communication skills both within team and on the phone.
• Confident in training including MANTC methodology.
• The ability to use your own initiative to motivate your team.
• Self-motivated and hardworking individual.
• Proven experience of working with and exceeding targets.
• Experience in selecting the right candidates for the position to minimise staff churn.
• Financially and target driven.
• Exceptional attention to detail.

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years
• 33 days holiday allowance including bank holidays
• 5 additional days leave granted based upon length of service
• £250 Bright Ideas Scheme
• Kudos Employee Recognition Scheme – Including Days Out
• Buy & Sell holiday allowance scheme
• Death in service benefit
• Pension scheme
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers
• Friday fridge
• Company lunches
• £1,000 Refer A Friend Scheme
• Fun incentives
• Paid Charity leave