Outbound Service Call Specialist – Booking & VOR (Meriden)

Corpay One, Inc.; Meriden; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Life insurance

Pension scheme - 5% employer

Private Healthcare

25 days Holiday (plus Buy/Sell)

LinkedIn learning

Commission based on targets

Career Progression

Job summary

Corpay Call Centre Operative in Meriden, UK, is a permanent full-time role within the UK Product Support division. You will perform outbound calls to Service Centre users with overdue Service Booking and VOR Requests, guiding them through acceptance, alternatives and updates, while meeting productivity targets.

The role requires strong telephone skills, a professional, disciplined approach, and the ability to navigate chase processes and multiple systems.

Qualifications

• Prior experience within a customer service role with excellent telephone manner.
• A customer focused individual with a confident and outgoing personality.
• A professional and disciplined approach to their individual performance and that of the Network Support team.
• An ability to organise and prioritise work loads using the systems and processes provided.
• An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
• The ability to manage negative reactions to the chase process
• Computer literate, able to work new systems with ease.

Responsibilities

• Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
• Making outbound calls to customers and advise them of overdue responses.
• Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
• Being capable of talking users into responding to VOR requests.
• Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
• Recording calls and chase details within the 1link Product Support system.
• Ensuring the set targets for calls made and bookings/VOR’s actioned are adhered to.
• Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
• Liaising with second line support as necessary whilst an escalated fault is being fixed.
• Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
• Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.

Skills

Customer service

Telephone manner

Organised

Repetitive task handling

Computer literacy

1link system

Tools

1link system

Job description

Corpay Call Centre Operative in Meriden, UK, is a permanent full-time role within the UK Product Support division. You will perform outbound calls to Service Centre users with overdue Service Booking and VOR Requests, guiding them through acceptance, alternatives and updates, while meeting productivity targets.

The role requires strong telephone skills, a professional, disciplined approach, and the ability to navigate chase processes and multiple systems.