Hybrid Call Center Advisor (Inbound/Outbound)

CO-OP; Sheffield; Hybrid; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual incentive

Employee discount

Holiday entitlement 28–32 days

Employer pension contributions

Discounted gym membership

Wellbeing support

No late Friday finish (by 6:15pm)

Job summary

CO-OP is seeking a customer-focused team member based in the United Kingdom. The role involves taking inbound and making outbound calls to customers enquiring about services, documenting queries, and updating records in the system.

You will explain services clearly, offer suitable solutions, and complete ad-hoc tasks to support the team. You’ll connect with local community groups to host free advice information clinics and identify new groups to engage with.

Qualifications

• Experience in a customer-facing role.
• Strong written and verbal communication skills.
• Ability to meet performance and productivity targets.
• Adaptable in a fast-paced environment.

Responsibilities

• Handle inbound and outbound calls from customers.
• Document queries accurately and update records.
• Explain services clearly and offer tailored solutions.
• Support the team with ad-hoc tasks.
• Engage with local community groups for information clinics.
• Identify new local groups for hosting clinics.
• Maintain great communication both written and by phone.

Skills

Customer service

Communication skills

IT literacy

Empathy

Tools

Word

Excel

Outlook

Office Suite

Job description

CO-OP is seeking a customer-focused team member based in the United Kingdom. The role involves taking inbound and making outbound calls to customers enquiring about services, documenting queries, and updating records in the system.

You will explain services clearly, offer suitable solutions, and complete ad-hoc tasks to support the team. You’ll connect with local community groups to host free advice information clinics and identify new groups to engage with.