Outbound Service Booking & VOR Support Advisor

Corpay; Metropolitan Borough of Solihull; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

4 X Life insurance

Pension scheme - 5% employer contrib

Private Healthcare

25 days Holiday (plus Holiday Buy/Sell

Access to LinkedIn learning

Ability to earn commission based on **

Career Progression

Job summary

Corpay is hiring a Call Centre Operative at our Meriden office to provide outbound support for overdue Service Booking and VOR requests. You will guide users through processes, chase responses, and update records in the 1link Product Support system.

The role reports to the Operations Support Manager and collaborates with cross-functional teams. Ideal candidates have strong customer service experience, excellent telephone manners, and the ability to manage repetitive tasks with enthusiasm.

Qualifications

• Prior experience within a customer service role with excellent telephone manner.
• A customer focused individual with a confident and outgoing personality.
• A professional and disciplined approach to their individual performance and that of the Network Support team.
• An ability to organise and prioritise work loads using the systems and processes provided.
• An ability to handle repetitive work with a consistent level of enthusiasm and vigour.
• The ability to manage negative reactions to the chase process
• Computer literate, able to work new systems with ease.

Responsibilities

• Understanding of all Service Booking and VOR Processes and be familiar with key system benefits.
• Making outbound calls to customers and advise them of overdue responses.
• Being capable of talking a user through the process of accepting, declining and offering alternates dates to Booking Requests as to educate them to do it themselves.
• Being capable of talking users into responding to VOR requests.
• Being familiar with chase process and ensure that Booking Chase Procedures are adhered to at all times.
• Recording calls and chase details within the 1link Product Support system.
• Ensuring the set targets for calls made and bookings/VOR’s actioned are adhered to.
• Escalating to Network Support any issues that prevents users from actioning Booking/VOR Requests.
• Liaising with second line support as necessary whilst an escalated fault is being fixed.
• Providing customers with updates to faults they have reported to you, and that you own, in a timely and agreed manner.
• Updating Service Centre details should you be notified of any changes during a call. These include telephone and email details.

Skills

Customer service

Telephone manner

Organisational skills

Team collaboration

Communication

Problem solving

Ability to handle repetitive work

Tools

1link Product Support system

Job description

Corpay is hiring a Call Centre Operative at our Meriden office to provide outbound support for overdue Service Booking and VOR requests. You will guide users through processes, chase responses, and update records in the 1link Product Support system.

The role reports to the Operations Support Manager and collaborates with cross-functional teams. Ideal candidates have strong customer service experience, excellent telephone manners, and the ability to manage repetitive tasks with enthusiasm.