Telephone Host: Customer Experience & Call Support

City West Country Ltd; Exeter; Hybrid; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Flexible working pattern

Pension scheme

Benefits Hub discounts

Employee Assistance Programme

Job summary

City West Country Ltd in Exeter is seeking a Telephone Host to deliver an outstanding customer experience as the first contact for inbound switchboard calls. You will also perform outbound CSI calls, log complaints, and provide admin support across departments.

The role offers a flexible weekend pattern with in-office Saturdays and home-based Sundays, contributing to a dynamic, customer-focused automotive business with over 40 years in the industry.

Qualifications

• Customer service experience essential.
• Good telephone and interpersonal skills.
• Flexible and professional; able to work to deadlines.

Responsibilities

• Handle inbound general switchboard and provide excellent customer service.
• Rotate inbound/outbound call schedule to cover weekends.
• Record and monitor call activity accurately via Host Module.
• Promote City West Country service standards in all customer contact.
• Make outbound calls to assess customer experience after service visits.
• Educate customers on MBUK questionnaire to support recommendations.
• Route messages to the correct department and ensure timely follow-up.

Skills

Customer service

Telephone skills

Interpersonal skills

Driven self-starter

Deadline oriented

Job description

City West Country Ltd in Exeter is seeking a Telephone Host to deliver an outstanding customer experience as the first contact for inbound switchboard calls. You will also perform outbound CSI calls, log complaints, and provide admin support across departments.

The role offers a flexible weekend pattern with in-office Saturdays and home-based Sundays, contributing to a dynamic, customer-focused automotive business with over 40 years in the industry.