Customer Service & Admin Agent – Temp-to-Perm (Norwich)

Huntress - Maidstone; Norwich; On-site; GBP 20,000 - 26,000; Full time

Job summary

Huntress - Maidstone is seeking a reliable Call Centre Agent for a full-time, temporary role in Norwich. The position starts immediately and offers a path to permanent employment.

You will handle inbound and outbound calls, respond to customer queries, and support administrative tasks in a fast-paced environment. Ideal candidates will have strong communication skills, attention to detail, and experience in customer service or administration.

Qualifications

• Strong communication and organisational skills.
• Good attention to detail.
• Confident using Microsoft Office.
• Previous experience in customer service or administration is desirable.

Responsibilities

• Responding to customer enquiries via phone
• Answer incoming calls from customers promptly and professionally
• Make outbound calls
• Maintain a polite, professional, and empathetic manner
• Supporting the admin team with general office tasks
• Ensuring a smooth and professional customer experience

Skills

Strong communication

Organisational skills

Attention to detail

MS Office proficiency

Tools

Microsoft Office

Job description

Huntress - Maidstone is seeking a reliable Call Centre Agent for a full-time, temporary role in Norwich. The position starts immediately and offers a path to permanent employment.

You will handle inbound and outbound calls, respond to customer queries, and support administrative tasks in a fast-paced environment. Ideal candidates will have strong communication skills, attention to detail, and experience in customer service or administration.