Multichannel CSR & Scheduling Specialist

Sureserve Group; Greater London; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

24 days annual leave

Sureserve Benefits Hub

Virtual GP service

Employee assistance programme (EAP)

Bike2Work scheme

Job summary

Sureserve Group is hiring a Customer Service Representative in London (Waltham Abbey area) to deliver top-tier service across calls and emails. The role emphasizes appointment scheduling, administrative support, and handling feedback to improve ongoing service quality.

The successful candidate will contribute to a supportive team, uphold professional standards, and work a 40-hour week on a Monday-Friday basis. The position is permanent with a salary of £28,000 per annum.

Qualifications

• Previous experience in a customer focused role is preferred
• Experience in handling a high volume of customer queries
• Basic knowledge of appointment scheduling
• Previous experience within Repair & Maintenance Sector is preferred

Responsibilities

• Deliver exceptional customer service through inbound/outbound calls and email
• Manage appointments and coordinate scheduling to optimise service delivery
• Perform administrative duties to support field operations and service quality
• Handle compliments and complaints and resolve issues promptly
• Collect customer feedback to help improve the business’ overall service

Skills

Customer service

High volume inquiries

Appointment scheduling

Repair & Maintenance sector

Job description

Sureserve Group is hiring a Customer Service Representative in London (Waltham Abbey area) to deliver top-tier service across calls and emails. The role emphasizes appointment scheduling, administrative support, and handling feedback to improve ongoing service quality.

The successful candidate will contribute to a supportive team, uphold professional standards, and work a 40-hour week on a Monday-Friday basis. The position is permanent with a salary of £28,000 per annum.