Onsite Customer Experience Specialist — Bristol

Teleperformance; West of England; On-site; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Perks at Work discounts

Help@Hand resources

Critical illness coverage

Cycle to Work

Eyecare voucher

Holiday purchase

Service awards

Pension plan

Inspire awards

Refer a friend

Wellbeing webinars

Employee experience support

Job summary

Teleperformance in Bristol is seeking a customer service specialist to handle online subscription enquiries, account management and multi-channel support. This role requires strong communication and problem-solving skills to deliver exceptional service across phone, chat and email.

You will join a busy, customer‑facing team, with two weeks of classroom training followed by hands-on live calls and ongoing coaching. Onsite role with 37.5 hours per week.

Qualifications

• Strong customer service experience.
• Excellent communication skills across phone, email and chat.
• Able to work in a fast-paced environment with targets.

Responsibilities

• Assist customers with online subscription enquiries and account management.
• Provide information and support to a global customer base via inbound calls, webchat and emails.
• Troubleshoot subscriptions, payments and online accounts and propose solutions.

Skills

Customer service

Communication

Phone support

Live chat

Email support

Problem solving

Active listening

Tools

PC

Mobile apps

Job description

Teleperformance in Bristol is seeking a customer service specialist to handle online subscription enquiries, account management and multi-channel support. This role requires strong communication and problem-solving skills to deliver exceptional service across phone, chat and email.

You will join a busy, customer‑facing team, with two weeks of classroom training followed by hands-on live calls and ongoing coaching. Onsite role with 37.5 hours per week.