Customer Service Co-ordinator

Oakley Recruitment Limited; Tamworth; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Pension

Healthcare

Holidays

Life Assurance

Onsite Parking

Job summary

Oakley Recruitment Limited in Tamworth is seeking a Customer Service Advisor to join a busy, friendly team on a full-time permanent basis. You will handle inbound calls and emails, process orders, prepare quotes, set up customers for online ordering and work closely with Area Sales Managers to chase deliveries and maintain service levels.

The ideal candidate will have proven customer service experience, be confident under pressure, and able to work both independently and as part of a team.

Qualifications

• Previous experience in a similar customer service role.
• Excellent communication and interpersonal skills.
• Ability to remain calm and professional with customers in challenging situations.
• Basic knowledge of Microsoft Word, Outlook, Excel and Sage is advantageous.

Responsibilities

• Taking inbound calls and dealing with enquiries from customers, the external sales team and the general public.
• Managing customer enquiries received via email.
• Processing internet and email orders.
• Preparing customer quotes.
• Setting up customers for online ordering.
• Working closely with Area Sales Managers.
• Liaising with carriers to chase deliveries and obtain proof of delivery.
• Managing forward orders, call-offs and customer projects.
• Monitoring orders, deliveries and service levels while building strong relationships with key accounts.

Skills

Customer service

Communication

Teamwork

Time management

Problem solving

Calm under pressure

Tools

Microsoft Word

Outlook

Excel

Sage

Job description

Are you the person people trust to get things sorted? Oakley Recruitment is working in partnership with an expanding organisation based in Tamworth. This is an excellent opportunity to join the team as a Customer Service Advisor on a full-time, permanent basis.

Job Role

• Taking inbound calls and dealing with enquiries from customers, the external sales team and general public


• Managing customer enquiries received via email


• Processing internet and email orders


• Preparing customer quotes


• Setting up customers for online ordering


• Working closely with Area Sales Managers


• Liaising with carriers to chase deliveries and obtain proof of delivery


• Managing forward orders, call-offs and customer projects


• Monitoring orders, deliveries and service levels while building strong relationships with key accounts

Skills and Experience

• Previous experience in a similar role


• Demonstrating excellent customer service and communication skills


• Being personable, approachable and confident when dealing with customers


• Remaining calm and professional when handling challenging customer situations


• Using initiative to identify solutions and resolve problems


• Working effectively both independently and as part of a team


• Managing workload and time effectively within a busy environment


• Maintaining a high level of accuracy and efficiency


• Having basic knowledge of Microsoft Word, Outlook, Excel and Sage would be advantageous, although full training will be provided

Package and Benefits

• Monday to Friday 9.30am -5.30pm

Pension

• 3% employer contribution, 4% employee contribution, 1% tax relief, pensions advisor to visit the site twice a year

Healthcare

• All employees are entitled to the Health Assured Employee Assistance Programme from day one, providing a free 24hr confidential helpline on various issues.


• On completion of the 6-month probationary period, healthcare cash plan is available

Holiday Entitlement

• 24 days holiday plus 8 statutory bank holidays. After 3 years service this increases to 24 days plus BH and at 6 years service it increases again to a maximum of 25 days plus BH.


• After completing 6-month probationary period, all employees are entitled to up to 5 days unpaid annual leave in addition to their paid allowance. This is pro-rata in the first part year, following probation.

Life Assurance

• 2x annual salary

Free onsite parking

Incredible core company values