Out of Court Resolutions Case Worker

Surrey Police; Kemp Town Estate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A local police force in England is seeking an Out of Court Resolution (OoCR) Case Worker to support vulnerable individuals and offenders. This role involves assessing needs, promoting victim welfare, and implementing tailored interventions. Applicants should have at least a Grade C in GCSE English and Maths and possess strong interpersonal and organizational skills. The position offers a flexi-time contract and opportunities for career progression, alongside various generous benefits including a pension scheme.

Benefits

Career progression

Contributory pension scheme (LGPS)

Generous annual leave allowance

Discounts for everyday spend

On-site gyms and sports clubs

Generous parental leave

Financial and mental wellbeing support

Discounted healthcare scheme

Qualifications

• Must be able to drive and willing to use their car for work County-wide.
• Able to work under pressure and manage conflicting priorities.
• Personal resilience to handle sensitive material.

Responsibilities

• Contact victims of crime to promote welfare and satisfaction.
• Assess needs of offenders to identify reasons for offending.
• Work with offenders with complex needs such as addiction.

Skills

Interpersonal skills

Problem-solving

Organizational skills

Decision-making

Education

Grade C or above in GCSE English and Maths or equivalent

Job description

Overview

From your first day with us you will be part of a policing family making a real difference. It is our mission to identify and protect vulnerable people, prevent and respond to harm and keep people safe.

This role involves working within a centralised team, accepting referrals from divisional staff across the Force, in order to progress cases deemed suitable for an Out of Court Resolution (OoCR). The OoCR Case Worker will be responsible for working through targeted interventions with adult offenders as part of an agreement, leading to an Out of Court Resolution as an alternative to being charged and having to attend court.

Key Accountabilities

• Contact victims of crime and ascertain what they need to ‘make it right’ and promote victim welfare and satisfaction as part of the conditional caution process.
• Contact offenders and carry out a needs assessment for adults to identify reasons for offending.
• Work with offenders with complex needs such as drug, drink addiction and mental health issues.
• Identify and use local interventions, tailoring agreements where appropriate, including community reparation opportunities.
• Liaise with the Restorative Justice Team for conditional cautions following RJ principles, such as reparation activity.
• Identify matters of a safeguarding nature involving any vulnerable adults and children and make appropriate referrals.
• Establish and maintain good working relationships with appropriate local partners and colleagues within the organisation.
• Undertake other duties appropriate to the grade and character of work as reasonably required.

Qualifications and Requirements

• Grade C or above in GCSE English and Maths or equivalent.
• Good interpersonal skills and ability to work well with others at all levels, in a team and with partners.
• Ability to interact positively and sensitively with adults from hard‑to‑reach vulnerable groups.
• Ability to work under pressure and manage conflicting priorities.
• Excellent organisational skills and ability to prioritise work to meet deadlines.
• Ability to make decisions and solve problems, negotiating solutions.
• Ability to work both in a team and autonomously without direction from supervisors, taking personal responsibility to achieve goals.
• Commitment to ongoing professional development and to be a champion of ethical Out of Court Disposal options.
• Personal resilience to handle material of a sensitive and/or distressing nature.

Additional Requirements

• Must be able to drive and be willing to use their car for work County‑wide.
• The post holder must be capable of passing and maintaining the relevant Force vetting procedure.
• The starting salary for this role will usually be at the bottom of the salary range and will be pro‑rata if the working hours are less than full time.

Benefits

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave allowance
• Discounts for everyday spend
• On‑site gyms and a range of sports clubs
• Generous and supportive parental leave
• Financial and mental wellbeing guidance and support
• Discounted contributory healthcare scheme

Message from Chief Constables

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything they do and who want to make a difference. If you feel you are that person then we want to hear from you. We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

This position offers a flexi‑time contract, giving you flexibility in managing your diary.

This post is advertised in parallel with Force redeployment processes. Reasons include if a redeployed employee is identified they will be given preference. The post may be withdrawn at any point during the recruitment process.

Vacancies in collaborated units are available to all officers and staff across both Forces. Vacancies in non‑collaborated units are only available to officers and staff within the Force with the vacancy unless advertised externally. If the vacancy is advertised externally and an officer or member of staff from the other Force is successful, it results in a transfer of employment.

Following submission of your application you will receive a confirmation email with a copy of your application attached.

Please check spam/junk folders if you do not receive the email. You may wish to add [e-mail] to your address list to ensure you receive all communications.