Orthotics Admin & Patient Services Coordinator

NHS National Services Scotland; Wishaw; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days + public holidays

NHS pension scheme

Incremental salary progression

Sick leave with length of service

Job summary

NHS Lanarkshire is seeking an administrative professional to provide a comprehensive service to the Orthotics department and allied clinical teams. You will respond to enquiries, manage outpatient waiting lists, and arrange clinic appointments and patient transport.

The role requires good basic education, experience with administration procedures, and familiarity with Government Prescription Charges and exemptions. NHS benefits apply, with a focus on patient-centered care.

Qualifications

• Good basic education.
• Understanding of a range of work procedures, non-routine, requiring an intermediate level of theoretical knowledge.
• Expertise knowledge gained through experience of Government Prescription Charges and Exemption Categories.
• Expertise knowledge gained through experience of the range of administration procedures.

Responsibilities

• Provide a high quality administrative service to the Head of Profession for Orthotics and his team, Nurse Specialist teams, Physiotherapists and Orthotics Contractors.
• Respond to telephone and face to face enquiries from all staff groups, patients, relatives carers, providing information and directing queries to ensure service efficiency.
• Responsible for managing out-patient waiting lists and ensuring information is accurate to meet waiting time targets.
• Arrange appointments for Orthotic clinics and organise transport to support the patient journey.

Skills

Admin procedures

Customer enquiries

Patient management system

Regulatory knowledge

Education

Good basic education

Tools

Administration software

Job description

NHS Lanarkshire is seeking an administrative professional to provide a comprehensive service to the Orthotics department and allied clinical teams. You will respond to enquiries, manage outpatient waiting lists, and arrange clinic appointments and patient transport.

The role requires good basic education, experience with administration procedures, and familiarity with Government Prescription Charges and exemptions. NHS benefits apply, with a focus on patient-centered care.