Appliance Officer - Orthotics

NHS National Services Scotland; Wishaw; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual Leave 35 days + public holidays

NHS pension scheme

Incremental salary progression

Sick leave with length of service

Job summary

NHS Lanarkshire is seeking an administrative professional to provide a comprehensive service to the Orthotics department and allied clinical teams. You will respond to enquiries, manage outpatient waiting lists, and arrange clinic appointments and patient transport.

The role requires good basic education, experience with administration procedures, and familiarity with Government Prescription Charges and exemptions. NHS benefits apply, with a focus on patient-centered care.

Qualifications

• Good basic education.
• Understanding of a range of work procedures, non-routine, requiring an intermediate level of theoretical knowledge.
• Expertise knowledge gained through experience of Government Prescription Charges and Exemption Categories.
• Expertise knowledge gained through experience of the range of administration procedures.

Responsibilities

• Provide a high quality administrative service to the Head of Profession for Orthotics and his team, Nurse Specialist teams, Physiotherapists and Orthotics Contractors.
• Respond to telephone and face to face enquiries from all staff groups, patients, relatives carers, providing information and directing queries to ensure service efficiency.
• Responsible for managing out-patient waiting lists and ensuring information is accurate to meet waiting time targets.
• Arrange appointments for Orthotic clinics and organise transport to support the patient journey.

Skills

Admin procedures

Customer enquiries

Patient management system

Regulatory knowledge

Education

Good basic education

Tools

Administration software

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

To provide a comprehensive administrative service within the department to Orthotists, Consultants, Associate Specialists, Registrars, Junior Doctors, Nurse Specialists and Physiotherapists.

In this key role, you will:

• Provide a high quality administrative service to the Head of Profession for Orthotics and his team, Nurse Specialist teams, Physiotherapists and Orthotics Contractors. To ensure efficiency in patient care.
• Respond to telephone and face to face enquiries from all staff groups, patients, relatives carers, providing information, directing and prioritising queries as appropriate, to ensure efficiency and effectiveness of service delivery.
• Responsible for managing out-patient waiting lists, ensuring that the patient management system information is accurate and up to date to ensure waiting time targets are achieved.
• Arranging appointments for the appropriate Orthotic clinic and arranging transport to facilitate the patient journey

What You'll Bring:

• Good basic education.
• Understanding of a range of work procedures, all of which are non-routine, requiring an intermediate level of theoretical knowledge
• Expertise knowledge gained through experience of Government Prescription Charges and Exemption Categories.
• Expertise knowledge gained through experience of the range of adminstration procedures.

What we Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Robbie Rooney, Head Of Orthotics & Audiology on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Adnan Saddique, Recruitment Administrator on [e-mail]