Patient Pathway Coordinator – Prosthetics & Orthotics

Royal National Orthopaedic Hospital NHS Trust; Stanmore; On-site; GBP 31,000 - 32,000; Full time

Job summary

Royal National Orthopaedic Hospital NHS Trust in Stanmore is seeking a Patient Pathway Administrator to support the Prosthetic Rehabilitation Unit and Orthotics Department. You will handle administrative duties, book appointments, maintain patient records, and liaise with clinicians to ensure smooth patient pathways.

The role requires excellent communication, organisational and IT skills, with a solid understanding of confidentiality and GDPR.

Qualifications

• GCSE English and Maths at grade C/4 or above.
• Understanding of confidentiality and GDPR requirements.
• Experience in administrative environment with high accuracy and attention to detail.
• Previous NHS experience desirable.

Responsibilities

• Coordinate, book and amend patient appointments to optimise clinic utilisation.
• Respond to patient enquiries by phone, email or face-to-face in a professional manner.
• Record, validate and maintain patient activity and demographic information in the Trust's PAS.
• Monitor and action administrative tasks within Trust systems to progress patient pathways.
• Manage the handling and dispatch of goods and related documentation.
• Liaise with clinicians and other departments to ensure smooth clinic operations.
• Support waiting list management and keep patient records updated.

Skills

Communication skills

Organisational skills

IT skills

Teamwork

Education

GCSE English & Maths

NVQ Level 3 in Business Administration

Tools

Microsoft Office

PAS systems

Epic EHR

Job description

Royal National Orthopaedic Hospital NHS Trust in Stanmore is seeking a Patient Pathway Administrator to support the Prosthetic Rehabilitation Unit and Orthotics Department. You will handle administrative duties, book appointments, maintain patient records, and liaise with clinicians to ensure smooth patient pathways.

The role requires excellent communication, organisational and IT skills, with a solid understanding of confidentiality and GDPR.