Orthotic Clerk

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prominent NHS trust in the West Midlands is seeking a receptionist to provide clerical support and enhance client-focused service. Responsibilities include managing patient appointments, assisting in the orthotic clinic, and ensuring accuracy in patient records. The ideal candidate will be organized, with good communication skills. The trust values diversity and is committed to creating a supportive environment, offering flexible working arrangements to meet various applicant needs.

Responsibilities

• Prepare orthotic clinic sheets and patient information sheets.
• Provide efficient and welcoming reception service for patients.
• Make appointments and arrange transport for patients.
• Accurately manage information on patient management systems.
• Handle prescription charges and manage receipts.
• Organize workload and make decisions within defined limits.

Job description

Overview

To deliver an effective and competent level of receptionist and/or clerical support and consistently deliver a "client-focused" service which promotes good customer service and effective working relationships.

Responsibilities

• Prepare orthotic clinic sheets, patient information sheets and orthoses ensuring all are accurate.
• Provide reception service for patients that is efficient and welcoming.
• Make appointments for patients to attend the orthotic clinics, cancel and re-book clinics as the need arises and arrange their transport when appropriate.
• Add, amend and retrieve information on the computerised patient management and orthotic ordering systems accurately.
• Make prescription charges, issue receipts or note proof of exemption from such charges where appropriate.
• Demonstrate a significant level of initiative in organising workload and that of others and in taking decisions and action within clearly defined limits.

About the Trust

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.