Orthopaedics: Patient Pathway Coordinator (Band 4)

Royal Berkshire Nhs Foundation Trust; Reading; On-site; GBP 24,000 - 32,000; Full time

Job summary

A leading health services provider in Reading seeks a full-time Patient Pathway Coordinator. The role focuses on managing patient pathways and outpatient clinics to improve service efficiency and patient care. Candidates should possess relevant A-level qualifications or equal experience, strong IT skills, including familiarity with Microsoft Office, and a commitment to providing excellent customer service. Join a dedicated team aiming to ensure timely surgeries and exceptional patient experiences. Flexible working and generous annual leave packages are offered.

Benefits

Flexible working opportunities

NHS pension scheme

27 days annual leave plus bank holidays

Employee Assistance Programme

Qualifications

• Experience scheduling outpatient appointments and/or admissions.
• Experience using the full range of IT systems and patient data systems.
• Experience working in a multidisciplinary team.

Responsibilities

• Manage patient pathways, outpatient clinics and waiting lists.
• Provide excellent customer service and communicate effectively with patients.
• Support the whole administrative team and the consultants.

Skills

Administrative support

Customer service

IT systems usage

Team collaboration

Education

A-level, NVQ Level 4 in Business Administration/Customer Care or equivalent experience

GCSE or equivalent in English and Maths (grades A–C)

Tools

Microsoft Office (Word, Excel)

Job description

A leading health services provider in Reading seeks a full-time Patient Pathway Coordinator. The role focuses on managing patient pathways and outpatient clinics to improve service efficiency and patient care. Candidates should possess relevant A-level qualifications or equal experience, strong IT skills, including familiarity with Microsoft Office, and a commitment to providing excellent customer service. Join a dedicated team aiming to ensure timely surgeries and exceptional patient experiences. Flexible working and generous annual leave packages are offered.