Order-to-Delivery Team Lead - Hybrid, Performance & Growth

Haier Europe; Birchwood; Hybride; GBP 35 000 - 45 000; Plein temps

Avantages offerts par ce poste

Annual bonus

Hybrid work

Flexible hours

Core hours 09:30-16:00

Résumé du poste

Haier Europe, home to Haier, Hoover and Candy, is seeking an experienced people manager to lead a team of Order to Delivery Specialists and drive performance across the end-to-end order journey. You will collaborate with Supply Chain, Operations, Transport and Commercial teams to ensure orders are delivered on time and in full.

You will coach and develop staff, drive customer service excellence, and identify opportunities to improve efficiency through data-driven insights.

Qualifications

• Team leadership experience within Customer Service, Order Management, Logistics or Supply Chain.
• Excellent interpersonal and stakeholder management and communication skills.
• Experience driving continuous improvement.
• Analytical and problem-solving capability.
• SAP experience desirable.

Responsabilités

• Manage, coach, support and develop a high-performing team.
• Drive customer service and operational performance.
• Manage order book activity and delivery commitments.
• Work cross-functionally with Supply Chain, Logistics and Sales.
• Identify and implement process improvements.
• Use data and insight to improve service and efficiency.

Connaissances

Team leadership

Stakeholder management

Communication skills

Continuous improvement

Analytical thinking

Outils

SAP

Description du poste

Haier Europe, home to Haier, Hoover and Candy, is seeking an experienced people manager to lead a team of Order to Delivery Specialists and drive performance across the end-to-end order journey. You will collaborate with Supply Chain, Operations, Transport and Commercial teams to ensure orders are delivered on time and in full.

You will coach and develop staff, drive customer service excellence, and identify opportunities to improve efficiency through data-driven insights.