Order Processor (Fenestration) - Accurate, Fast Order Support

CO Manufacturing Limited; Wakefield; In loco; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Holiday entitlement

Health plan

Pension scheme

Employee awards

Training & development

Free parking

Descrizione del lavoro

CO Manufacturing Limited, Wakefield, is seeking an Order Processor to accurately process orders and quotes using Window Designer and Roofwright. You will reprocess any incorrect orders and work closely with dealers, suppliers and internal teams to maintain smooth delivery schedules.

The successful candidate will bring prior sales order processing experience in fenestration or building products, strong customer service skills and a proactive approach to continuous improvement.

Competenze

• Prior experience in sales order processing, ideally in fenestration or building products.
• Knowledge of Window Designer or Roofwright is a plus.
• Strong customer service and proactive problem-solving.
• Willingness to undertake additional training.

Mansioni

• Accurately process orders and quotes from dealerships using the bespoke system, Window Designer, and Roofwright.
• Reprocess incorrect orders, including necessary parts such as glazing.
• Work collaboratively with internal and external stakeholders, including dealers, suppliers, and departments.
• Continuously develop product knowledge to enhance customer support.
• Identify and implement process improvements to enhance service delivery and efficiency.
• Ensure orders are processed in line with customer expectations and delivery schedules.
• Make informed decisions to meet customer needs, especially for urgent orders.
• Maintain quality service standards, ensuring compliance with company policies and industry regulations.
• Ensure adherence to internal processes for reporting and rectifying quality concerns.

Conoscenze

Customer service

Problem solving

Decision making

Willingness to learn

Strumenti

Window Designer

Roofwright

Descrizione del lavoro

CO Manufacturing Limited, Wakefield, is seeking an Order Processor to accurately process orders and quotes using Window Designer and Roofwright. You will reprocess any incorrect orders and work closely with dealers, suppliers and internal teams to maintain smooth delivery schedules.

The successful candidate will bring prior sales order processing experience in fenestration or building products, strong customer service skills and a proactive approach to continuous improvement.