Order Processing Specialist – Fenestration, Growth & Benefits

Equals One Ltd; Wakefield; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Health plan

Pension

Awards program

Training & development

Free parking

Job summary

CO Manufacturing in Wakefield is seeking an Order Processor to accurately process orders and quotations with precision and speed using our bespoke systems Window Designer and Roofwright. You will ensure timely processing and rework where needed to meet customer expectations.

You will collaborate with dealers, suppliers and internal teams, continually develop product knowledge, and identify efficiency improvements to enhance service delivery and accuracy.

Qualifications

• Experience in sales order processing, preferably in fenestration or related industry.
• Strong customer service and proactive problem-solving abilities.
• Willingness to undertake further training and apply learning.

Responsibilities

• Accurately process orders and quotes from dealerships using Window Designer and Roofwright.
• Reprocess incorrect orders, including necessary parts such as glazing.
• Collaborate with dealers, suppliers and internal departments.
• Continuously develop product knowledge to enhance customer support.
• Identify and implement process improvements to boost service delivery and efficiency.
• Ensure orders align with customer expectations and delivery schedules.
• Make informed decisions for urgent orders while maintaining quality standards.
• Maintain quality service in line with company policies and regulations.
• Adhere to internal reporting processes for quality issues.

Skills

Sales order processing

Customer service

Problem solving

Training mindset

Tools

Window Designer

Roofwright

Job description

CO Manufacturing in Wakefield is seeking an Order Processor to accurately process orders and quotations with precision and speed using our bespoke systems Window Designer and Roofwright. You will ensure timely processing and rework where needed to meet customer expectations.

You will collaborate with dealers, suppliers and internal teams, continually develop product knowledge, and identify efficiency improvements to enhance service delivery and accuracy.