Order & Quotes Coordinator for Window & Door Systems

Epwin; Telford; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Cycle to Work

Telus Health Lifeworks

Job summary

Epwin Group is seeking a Co-Ordinator to manage order processing, customer queries and quote generation for Epwin Direct customers. The role covers daily interactions with fabricators, processing via Navision, and monitoring order progress to ensure on-time delivery.

The successful candidate will have experience in an order processing or sales environment, be well organised, and able to work within a cross-functional team while maintaining strong relationships with internal and external

Qualifications

• Knowledge of First-Degree Systems (Preferable).
• Good technical understanding of PVCU and Aluminum window and door products.
• Well organised and flexible.
• Computer literacy with experience of Word, Excel and Outlook.
• Previously worked within an order processing / sales role.
• Able to integrate into a team and build strong relationships both internally and externally.

Responsibilities

• Monitor EDT web portal for orders.
• Process all sales orders onto Navision.
• Process all order acknowledgements and advanced shipping notices on EDT web portal.
• Raise purchase orders on Navision with fabricators to cover order requirements – split where required.
• Customer liaison to enable quote processing – installer and/or surveyor.
• Fabricator capacity management.
• Export order specification documents from configurator and distribute with POs to fabricators via email.
• Follow up order email to fabricator with a call.
• Liaise with fabricators for order confirmation.
• Liaise with fabricators to ensure production of goods in the required timeframe (order progress checks).
• Daily monitoring of capacity dashboard.
• Liaise with fabricators to maintain records of proof of delivery.
• Process all confirmation of deliveries and invoices on EDT web portal.
• Liaise with existing customer service team to ensure posting of purchase orders.
• Liaise with technical team to deal with technical queries.
• Liaise with Evander on any OTIF failures.
• Manage aftersales process, in association with Evander.
• Manage pre-install QC rejection process.
• Deal with general fabricator queries.
• Deal with general queries.
• Co-ordinate POS/ training material requests.

Skills

Organisation & flexibility

Team integration & relationships

Order processing experience

PVC-U & aluminium product knowledge

Tools

Word

Excel

Outlook

Job description

Epwin Group is seeking a Co-Ordinator to manage order processing, customer queries and quote generation for Epwin Direct customers. The role covers daily interactions with fabricators, processing via Navision, and monitoring order progress to ensure on-time delivery.

The successful candidate will have experience in an order processing or sales environment, be well organised, and able to work within a cross-functional team while maintaining strong relationships with internal and external