Order Processor

MultiStaff Recruitment Solutions Ltd; Worcester; On-site; GBP 15,000 - 21,000; Full time

Job summary

MultiStaff Recruitment Solutions Ltd is recruiting an Order Processing Administrator to join our busy logistics team in Worcester. The role focuses on accurate order management and providing excellent customer service from receipt to delivery.

You will handle customer inquiries by phone and email, liaise with transport providers, and help resolve any delivery issues. Full training will be provided, with a 6-month fixed-term contract and potential extension.

Qualifications

• Excellent customer service and communication skills.
• Confident and professional telephone manner.
• Strong attention to detail and accuracy.
• Good IT skills, including confidence with computer systems.
• Proficient in Microsoft Office.
• Ability to prioritise workloads and manage multiple tasks.

Responsibilities

• Process customer orders accurately from receipt to dispatch.
• Manage customer enquiries by phone and email.
• Respond to price and product availability queries.
• Assist customers with product identification and compatibility questions using specialist systems.
• Liaise with transport providers and couriers regarding deliveries.
• Investigate and resolve delivery queries.
• Process returns, credits, debits and refunds.
• Maintain accurate records and update systems as required.
• Provide a high standard of customer service at all times.

Skills

Customer service

Phone manners

Attention to detail

IT skills

Time management

Tools

Microsoft Office

Job description

Order Processing Administrator

Worcester

£12.76 per hour

Monday to Friday, 8:30am - 5:00pm

October Start Date

6-Month Fixed-Term Contract (Winter Cover) with Potential to Extend

About the Role

We are currently recruiting for an Order Processing Administrator to join a busy and friendly customer logistics team. This role is ideal for someone who enjoys providing excellent customer service, solving problems, and working in a fast-paced office environment.

You will be responsible for supporting customers and internal teams with all aspects of order management and supply chain administration, ensuring orders are processed accurately and efficiently from receipt through to delivery.

Full training will be provided, making this a fantastic opportunity for someone with strong customer service skills looking to develop their administration and supply chain experience.

Key Responsibilities

• Process customer orders accurately and efficiently from receipt through to dispatch.
• Manage customer enquiries via telephone and email.
• Respond to price and product availability queries.
• Assist customers with product identification and compatibility questions using specialist systems and tools.
• Liaise with transport providers and couriers regarding deliveries and any issues that may arise.
• Investigate and resolve customer delivery queries.
• Process returns, credits, debits and refunds.
• Maintain accurate records and update systems as required.
• Provide a high standard of customer service at all times.

What We’re Looking For

• Excellent customer service and communication skills.
• A confident and professional telephone manner.
• Strong attention to detail and accuracy.
• Good IT skills, including confidence using computer systems and Microsoft Office.
• Ability to prioritise workloads and manage multiple tasks.
• A positive, proactive attitude and willingness to learn.

Experience

Previous experience within administration, customer service, order processing or an office-based role would be advantageous but is not essential.

We are particularly interested in candidates who enjoy helping customers, have strong organisational skills, and are confident communicating with people by phone and email.

Previous experience within administration, customer service, order processing or an office-based role would be advantageous but is not essential.

We are particularly interested in candidates who enjoy helping customers, have strong organisational skills, and are confident communicating with people by phone and email