Order Processing Administrator

Office Angels; Braintree; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Parking on site

Friendly team

Job summary

Office Angels is seeking an Order Processing Administrator in Braintree to join a friendly, supportive team. The role focuses on accurate order processing, quotation preparation, and delivering excellent customer service in a fast-paced environment.

The successful candidate will manage orders, maintain records, and coordinate with customers and suppliers while providing essential administrative support to the Sales team.

Qualifications

• Experience in processing customer orders and quotations.
• Strong written and verbal communication with a customer-focused approach.
• High level of accuracy and attention to detail.

Responsibilities

• Process customer orders accurately within agreed timescales.
• Prepare and issue quotations and sales orders with documentation.
• Handle incoming calls and emails, directing to the right team member.
• Maintain customer records and filing systems.
• Coordinate with suppliers and customers on orders, delivery, and stock.
• Support Sales team with daily administrative tasks.

Skills

Order processing

Customer service

Communication

Attention to detail

Teamwork

Tools

Outlook

Excel

Word

Job description

Order Processing Administrator

Location: Braintree

Salary : £25,000 - £30,000

Benefits : 25 days holiday + bank holidays, parking on site, friendly, supportive team.

Our client, a leading organisation in their industry, is seeking a dynamic and detail oriented Order Processing Administrator to join their well established and friendly team. This role is an excellent opportunity for someone who thrives in a fast paced environment and is passionate about delivering exceptional customer service.

Key Responsibilities:

• Accurately and efficiently process customer orders, ensuring all information is entered correctly and completed within agreed timescales.
• Prepare and issue quotations, sales orders, and supporting documentation to facilitate smooth transactions.
• Manage incoming telephone calls, professionally handling customer enquiries and directing calls to appropriate team members when needed.
• Respond promptly and professionally to customer emails, maintaining the highest standards of customer service.
• Provide administrative support to both the Sales team ensuring daily operations run seamlessly.
• Maintain accurate customer records, databases, and filing systems in line with company procedures.
• Liaise with suppliers and customers regarding orders, delivery schedules, stock availability, and any associated queries.
• Assist with scheduling appointments, preparing documentation, and coordinating general office administration activities.
• Contribute to maintaining a professional, organised, and welcoming office environment for colleagues, customers, and visitors.

Skills and Attributes:

• Excellent communication skills, both written and verbal, with a customer focused approach.
• Strong organisational skills with a keen eye for detail and a high level of accuracy.
• Ability to prioritise workload and manage multiple tasks effectively in a busy environment.
• Proficient in Microsoft Office applications, including Outlook, Word, and Excel.
• A positive, proactive attitude with a willingness to support colleagues and contribute to team success.
• Ability to work independently as well as collaboratively within a team.

This role offers the opportunity to be part of a supportive and energetic team that values excellence and professionalism. The successful candidate will have a direct impact on ensuring customer satisfaction and operational efficiency within the organisation.